Pavilion 15 ak031tx: new Pavilion 15 slow ak031tx 1 day to go

Dear Forum,

Symptoms:

My new ak031tx Pavilion 15 laptop games is slow with multitasking and basic tasks. Slow access time is observed when blocking apps, apps, open the start menu, from startup file explore, loading the content in the file Explorer and save the documents. Startup time is reasonable. No noise heard disturbing hard drive.

Not tested:

Slow remained, despite having completed upgrades, disk optimization, disk defragmentation and disk wipe.

Suggestions:

My hard drive of the laptop is possibly defective. I wish I had HP diagnostic & repair on site.

Software & driver changes:

All fully updated.

Malicious software controls:

No malicious software detected.

Connection: Steady & fast

Thank you.

Faithfully,.

Aradelle

Hi @Aradelle,

Welcome to the HP Forum! Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others. Because you have the best experience, here is a link for you to see, if you have concerns: first time here? Learn how to publish and more.

I understand that you bought your laptop it has slow performance. You did the updates, checked for malware and optimized, defragment the disk without success. Here is a link to HP PC - computer is slow (10 of Windows). You want to test the hard drive here is a link for HP Notebook PC - hardware failures (10, 8 Windows) screening , you will notice there is an option to test the hard drive.  If any problem is detected, and the problem persists. as it is a recent purchase, please contact HP support for help. Contact HP Support.

Please let me know the results.

Thank you! If it helps you to find a solution, please click the button "accept as Solution" down below in this message. "If you want to say 'Thank you' to my effort to help, click on the" ""Twww.Mountainview.rsb.qc.ca Up ' give me a Kudos.

Tags: Notebooks

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