Pavilion 15: How can I contact HP when they do not meet the submittedd form of support twice online

Laptop stopped working a week ago. Beep code (3 blinks) indicates the memory. Can't turn it off, have to remove the battery, as starting goes into cycle of three attempts, then a click and noise from drive HARD winding down and then tries to start again.  Faulty power button? Start safe mode does not work. Been online to submit the request for assistance and the form said netbook is out of warranty - but I have a pack of care valid until the 24.10.16 this were presented as a fight twice with the message saying I contact under 1 day so far no contact - not not even the email confirmation. No mail or phone at this track number. Support site is a terrible example of how to frustrate customers.

This is NOT official HP customer service and I, like most other people on this forum do not work for HP. It is a forum for users of peer-to-peer support for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

I'm sorry that you are having problems with your computer. I have forwarded your concerns to administrators of the Forum HP for possible escalation. Please look for a PM (private message), a representative from HP on this forum.

If you have any other questions, feel free to ask.

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Tags: Notebooks

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