Pavilion 15 laptop: as the Windows 10 laptop upgrade will not close or wake

Hello

Since the upgrade to Windows 10 my 15 Pavilion has acquired two new problems:

  1. It will not wake from sleep and requires a hard reboot to get it going again.
  2. When stopped down, the lights of the power and wifi stay and a hard stop via the power button is necessary.

I tried various fixes suggested in the Microsoft forum without success.  HP Support says there is no update for my laptop.  This issue is driving me crazy and I am very disappointed that HP seem so little to help.

The details of my machine are:

Product number: F8S59EA #ABU

BIOS: F.67-11/26/2014

Can someone please help?

  1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) driver.

  2. Download the Package of troubleshooting Windows 10 "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
  3. Change the Windows Update Services automatic (delayed start) parameter to the manual.
    • In Control Panel, select administrative tools, and open Services.
    • Go to Windows Update and double-click it to view its properties.
    • Click on stop to stop the service to run.
    • Change the Startup Type to manual, and then click OK.
  4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver.  If you receive a warning dialog box about the replacement of a newer version of the software, accept it.
    • NOTE: You have NO need to uninstall version 11 before installing version 9 or 10.  The presence of a version of the driver is required to 'upgrade' (or demote in this case).
  5. Run the Windows 10 Troubleshooting Package 'Show or hide updates' and hide the updates of the Intel Management Engine Interface (MEI) driver.  (This will block your system automatically reinstall or display of updates for version 11 of the pilot).
  6. Change back the setting of Windows Update Services to manual automatic (delayed start).
  7. Restart your computer.
  8. Rejoice!  You can finally sleep and stop again.

-DanG

Tags: Notebooks

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