Pavilion 15 laptop: DVD does not play correctly

Hello experts,

Last year, I bought a HP Pavilion 15 laptop but not the has not used to play DVD until last night. When I inserted the DVD, the computer gave me a bunch of files, I assumed they were the video clips. When play you a DVD on a TV screen, you see the main menu, and other options such as subtitles or film scenes that you can select to start. But I could not see these selections on my computer screen. However, at some point, they have shown. When they showed up, I was not able to click on them. Basically, I could only click Arrow Start to start the movie in its entirety, if I stopped and wanted to select certain scene in the middle of the movie, I was out of luck and unable to do so. At least three times, the DVD stopped playing and says was a mistake, then I had to restart the whole thing again.

Frustrated, I took my old laptop Dell Windows XP and played the DVD disc it. My old machine actually has everything I wanted to, it has a control panel with all the buttons to play, Pause, Stop, Rewind, forward and sound Volume, etc. He worked as a TV and listed all the options/movie scenes I could select on what I intended to choose.

I have a hard time believing that a one-year-old Windows 8.1 has fewer features than an old Dell XP. Is there a setting that I don't tip? Someone has an idea, which is not set correctly?

Thanks in advance!


Hi @greengem,

Thank you for your query.

I understand that you are having difficulty playing your DVDs to the point 8.1 of Windows but it will play well in your XP machine.

Microsoft did not include as many files codec in Windows 8 as in previous versions.  Here are a few links that I think can be useful:

Windows 8 Codec Pack (from

Playback of DVD for Windows options (from

Won't play DVD in Windows Media Player (from

Please let me know if this helped.

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