Pavilion 15 laptop: my battery is plugged in but not charging
Hello experts,
The battery on my PC - computer HP Pavilion 15 laptop is connected but does not support. It seems to happen for a while, because he says that the battery is at 0%. I checked some old posts here, they spoke to remove battery to check the AC adapter and power cord. I guess I can't do that since the battery has zero percent left, once I unplugged the power cord, the laptop was gone black, so I guess it must be the battery problem. It seems pretty complicated to check if my battery is completely dead and needs to be replaced, is there an easier way for me to decide if I need a new battery?
PS. I tried Microsoft compatible control ACPI battery to uninstall and reinstall method, it didn't work on mine.
Thanks in advance!
Hi @greengem,
Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!
I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your HP Pavilion Notebook 15 and problems with the battery, no load before turning off. Here is a link to calibrate and test the battery. Here is a link to solve the problems of the battery on a laptop. You should be able to complete these with the laptop plugged into the AC adapter.
The power adapter is the one that was purchased with the portable?
Plug in the power adapter directly into a wall outlet works. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.
Please let me know how it goes.
By clicking on the Thumbs Up below, you can say thank you! .
Thank you.
Tags: Notebooks
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He has not yet changed.
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Please run illustrated steps below to solve the problem:
Step 01. Click the Start button
Step 02. Type "Device Manager" in the start search box & open Device Manager
Step 03. Get piles and expand it by clicking on the symbol to the left.
Step 04. Right click on "Microsoft ACPI Control method battery compatible" & uninstall
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