Pavilion 17 e100: unable to connect to 4500 ENVY

I got my setup of 4500 desire on this laptop until I had some problems to where I had to charge my laptop.  I can't have the printer installed again because the software cannot find my printer.  I've done all the troubleshooting, and I still can not installed.  Printing HP and doctor Scan can find the printer, but it cannot connect.  The printer has an EXCELLENT signal of the wifi router.  I typed the correct IP address for the printer and it does not find it.

Any help would be appreciated.

Hello @NancyW55, welcome to the Forums of HP!

I wanted to stop and help you with problems you encounter with the installation of your craving for 4500 on your system Windows 10. I would like for you to try the steps in the guide below, in order, and you should be connected afterwards!

If you have any questions, I would like to know the details and I'll do my best to help.

Printer not found during setup of the network (Windows) driver

Click on the thumb to below testify my help!
Click on the "accept as Solution" if I'm you guide to a solution!

Good luck

Tags: HP Printers

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