Pavilion 17-F001dx: my laptop backlight is something really weird + hang on restart/shutdown

This laptop is by far (on paper) more powerful than my previous E1 AMD processor powered notebook; but since I got it (it is refurbished, but in the warantey of 90 days as I've had it less than 2 weeks) it was much less responsive than my laptop prior. I get weird popups as follows:

And even the tabs in internet explore crashing and reloading for the basic sites like the google home page.

Every time I restart there are several applications, I've never seen on my laptop prior "prevents me to restart"; including just a file Explorer window and there are always abnormally slow restart and shutdown. He also takes his sweet time of mode "Eve".

And earlier, my screen faded very bright and blinking then black a few times. For now, I fixed it to the maximum brightness and it looks like a medium brightness. It is after the restart after this strange behavior out of the blue backlight.

BIOS version: F.33-11/21/2014

@Quintix256 ,

Hello and thanks for the display on the HP support forums.  If you are having a hardware problem question and system performance of a refurbishment purchased from a third-party supplier 3rd unit.  Although it is under warranty I would contact HP support by phone for repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

If this is not the case, contact the supplier for replacement options.

Thanks again for posting and have a great day.

Tags: Notebooks

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