Pavilion 17 t: WiFi limited connectivity issues (Intel AC 3165)

I recently bought a Pavilion 17 t at Costco. Overall, I love the computer. But he has a major problem, which is unacceptable for a laptop. The wifi keeps does not. I have not found a model of either.

I will be connected to my wireless network, and then all at once the internet will stop working. Still, it shows connected to the router, but cannot access the internet. I contacted HP support twice about this now, and their solution did not solve the problem. The BIOS has been updated, the driver has been updated, Windows 10 has been updated, the wireless driver has been uninstalled and reinstalled. I still have the problem. If I try a reboot when this happens, reboot is very, very long time. I have it clocked 2 minutes before I did a restart button Manual power on it. But the problem of restarting seems to occur whenever the wifi problem happens (assuming I do a restart). I tried to turn the wifi market, and that is difficult. He often turns back on as soon as I turn it off, or does not at all meet my attempts.

If I connect a wired connection to the laptop, I am able to connect to the internet again. All other devices on the wireless router will still function properly when this computer does not work.

What would be my next steps to try to solve this problem? More information if you would like me?

HP Pavilion 17-g133-cl

(Edit: Add product and OS info, correct a few grammatical errors.) Add the step 'Click 'OK' ').

Well, I was all over the internet trying to solve this problem I had the same experience. I found a solution and I signed up just to post on these forums. This problem has been a nightmare and I wanted to share.

My machine is HP Pavilion 17 G1337-CL, which has the ac3165 Intel (r) Dual Band Wireless. (I did a hardware change by exchanging on the HARD for one SSD drive)

The problem I had was produced by the Windows power management system. When I went to a few minutes, without access to the internet it would be close. I could open a browser window, but if I was not actively sends or receives data, the connection would be closed.

It's the solution of two parts (10 Windows):

PART 1

Start menu right click Windows

Select "Device Manager".

Open "network cards" from the drop-down list

Right-click "Inter (R) dual band wireless AC-3165.

Select "Properties".

Select the tab "power management."

Uncheck the "Allow computer to turn off this device to save power".

Click on 'Ok '.

PART 2

Right click "RealTek PCIe FE Family Controller"

Select "Properties".

Select the tab "power management."

Uncheck the "Allow computer to turn off this device to save power".

Click on 'Ok '.

Restart the computer (don't know if it's necessary, but I always restart)

It fixed for me.

I found part 1 on several forums, but I had to find part 2 on mine. I was connected to the internet for nearly 24 hours without a single loss of connection! Essentially, the driver for the controller has been close and do not restart properly. Without the controller, the wireless adapter cannot communicate with the system.

Sincerely, I hope this helps, it is a beast of a problem and was all-consuming for my last three days off!

Tags: Notebooks

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