Pavilion 23 q255na: cannot install all CD in PC Pavilion all-in-one software

I have a new office of Pavilion all-in-one with a reader of CD/DVD/BluRay "slimline". I have a number of CD with installation software on this device, but when I load them (have tried both ways round!) he ignores them completely.

If it's supposed to happen?

If this is not the case, what would I do differently?

Thanks for any help.

Hi there @Everyman99,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that your system is not reading any CD/DVD that you have tried. I'm happy to help you with this.

You are able to read any disks at all? Is it auto burned discs, or store bought music or software disks or all of them that you are having problems with?

Depending on your answer, go to the section of this document: HP - Drive computers impossible reading discs (10, 8 Windows)

Please let me know how it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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