Pavilion 6543tx: keyboard and the touchpad works do not after windows 7

Hello.. I have upgraded to windows 10 days back. But as the cursor froze a lot, I switched to windows 7 today. Now the situation is worse. The touchpad or the keyboard does not work. I tried to connect the keyboard and mouse external, but also those who did not. I am able to connect to windows through fingerpass, but unable to do anything. Please help as soon as POSSIBLE. Thank you!

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HI @Milind_Thakur,

Thank you for your inquiry.

I understand that you upgraded to Windows 10, but due to a problem with the cursor freezing frequently, you returned back to Windows 7. Now the touchpad or keyboard to respond. Connect a keyboard and an external mouse also did not work. You are able to log into Windows with your fingerprint, but are still unable to access anything whatsoever.

I'll try to make a recovery to factory.   Computers HP - performing a recovery of HP (Windows 7) system. If you can not access the Recovery Manager, you will need a recovery media.  If you have not created your recovery discs, please contact HP support to obtain a recovery kit. Please contact HP to Contact HP Supportassistance. If SD not do you a backup before this all started, you will have an option during the recovery to do.  If you need it, here is a link to the computers HP - restore files that have been supported to the top using HP Recovery Manager (Windows 7).

Please let me know the results.

Thanks if it helps you to find a solution, please click the button "accept as Solution" down below in this message. If you want to say 'Thank you' for my effort help, click on the "Twww.Mountainview.rsb.qc.ca Up" " " give me a Kudos.: catvery-happy. "

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