Pavilion dm4 1041tx: black screen after the windows logo

My laptop screen has frozen while watching a video then after restarting it displays black screen but I can connect to windows using the laptop and fingerprint reader can be closed by windows by pressing and then alt + f4, then alt + f4, then enter. Works in safe mode. Disable the ati graphics card did not work. Same execution of recovery did not work.
Hard drive test results:
Smart check: past
DST short: PAST
Long DST: PAST
Help, please...

Hi @vikash4309 ,

At this point I agree with the tech that look at the computer I think it's a problem with the hard drive or even the system board. They may give falsely on the test results. I would recommend that you take it back to this HP's Service Center.

If you do not replace the hard drive recovery CDs should work as long as replace you it with another hard drive and not an SSD because they are different and the recovery CD will know how to properly partition the drive.

Tags: Notebooks

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