Pavilion dm4: replacement failure of hard drive, the recovery disks does not

A few moments ago, I started getting a message that my hard drive was not so I purachased a new hard drive and also decided to upgrade the ram. When reinstall drive serves screen says its loading files, then after the progress bar fillsthe computer screen is empty, the hp logo comes on the screen, while she just repeats what was just described. Don't know how to do this, pls help if possible.

troupe20

Hello;

Let me welcome you on the HP forums!

I read your post on problems to do a restore by using the disks and wanted to help.

I know this may sound weird, but at the time of Win7, I would have problems installation or upgrade of PC, if there is too much memory system.  So, what I would say, it's to put the old memory and see if that makes a difference.  I know it shouldn't, but it could.

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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