Pavilion dv4-1431us: hp pavilion keyboard and mouse

I'm trying to update my laptop after not having used it a while - my daughter has used only listen to Spotify. Windows 10 previously installed.

The keyboard and mouse on this laptop have stopped working. I used a wireless keyboard and a mouse who worked briefly - just long enough to troublshoot my material in the hope that it would be useful to fix the keyboard and the mouse. A number of unidentified devices had apparently been disabled, so I clicked on 'fix' for each one as it worked through the process.

After that diagnosis was finished, I rebooted, and now even not my keyboard and wireless mouse are working. I have no way to get this put laptop updated with drivers, etc.

I pressed "esc" when the laptop is coming, but I don't see anything that would allow me to solve this problem. I'm not a computer repairman.

Help, please! Thank you.

1CSmyers

Sorry to be the bearer of bad news, but these older computers laptops fare not good when the upgrade to Win10.  Win10 really bad upgrade assessment tool assess the material limitations on these old PC, and as was the case with your upgrade, you only find that things do not work AFTER the upgrade.

To make things even worse, unfortunately, the GoBack Win10 function is know unreliable and when it fails it can leave machines in a damaged condition.

The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.

I personally upgraded a few 'old' Win10 and in all cases, machines have restored their return to Win7.  Flaky, again coupled system FORCE Win10 performance updates from MS and other things all of a sudden then don't work DO NOT - all these were too much for people using the PC.

So, I used HP recovery media to restore their former SES - where EVERYTHING WORKED!

That's what I recommend you do with the DV4 - consider using HP recovery media.  It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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Tags: Notebooks

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