Pavilion dv6-7014nr: Synaptics touchpad has ceased to be recognized! NEED HELP URGENT!

I was using my laptop for general browsing today and she left open for about half an hour to attend to other things, but when I came back, I found that the touchpad had stopped responding completely - the two buttons and the trackpad. The touchpad no longer appears in Device Manager.

I uninstalled and reinstalled the driver Synaptics touchpad of HP Recovery Manager and the Web of Synaptics, company site restarts in each case, but nothing helps. After each restart, however, I received a pop-up message in a program, I install it, TwoFingerScroll saying "Synaptics touchpad device is not found! This program caused no nay problems within two years, I've used. The touchpad, also, has never had any problem.

It was, as I said, a development suddenly. Fortunately, I had a USB mouse on the spot so I'm managing it, but it is imperative that I solve what I am a student and have to present my final thesis in a week; It threatens to derail my efforts completely.

Please advise on a solution.

Thank you!

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

Looks like you are facing problems with the Touchpad of your laptop
We will surely help you with this

Steps to drain the static charge and load the BIOS default settings to solve the problem
Step 01. Turn off the laptop

Step 02. Disconnect the power/AC adapter and also remove the battery too

Step 03. Press and hold the power button of the laptop for a minute

Step 04. Now re - insert the battery back in and plug again the power supply/adapter

Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS

Step 06. Once you get the BIOS, please press F5 to load the default Installer for BIOS

Step 07. Now press ESC/ESC. Save Changes and Exit - Yes

Step 08. Now, please wait until the unit load the Windows operating system

Now please re - install the drivers for touchpad of HP Web site in order to solve the problem

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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