Pavilion dv7-6c01ea loses random Wi-FI.

Hi all

before you begin, please note I'm not an advanced user, and I will try to provide as much information as I know.

I bought a new laptop in Pavilion dv7-6c01ea 3 days ago, and I have problems with my wifi connection. The day of the purchase, that it worked perfectly - despite its slowness on my old laptop connection, using the connection together 30 mb/s and worked without any problems.

The second day, I activated the pre installed Norton Internet Security, and (I assume) very short time after the wifi simply disconnected. I tried to re - connect, however it would give me the message "Windows only could not connect to virginmedia. On troubleshooting, I'd always get the message asking me to reboot the router - I've done several times, without any result. More troubleshooting, it seems that there was a problem with the access point.

I read on the forums that it could be lack of Norton and removed using the Norton removal tool. Unfortunately, this has not helped.

What will happen is, it disconnects, I plug it via the ethernet cable, and then restart the wireless connection, and it works. However, I found that, after having moved the computer laptop back in my room (the router is in the living room, close my bedroom wall), the connection would drop.

What happened then was that the connection actually slept, but started randomly turning off, then come back randomly as well. I tried this solution http://support.hp.com/us-en/document/c01887303 under the 'static IP used instead of the dynamic IP address' as suggested by another post on the forum, but I found that the obtain an IPv6 address automatically etc. were already selected.

I also tried manually configure a new connection for a few times, but that did not help either. I tried to update the wifi drivers and received information that they are up-to-date.

Rather than the first day of its use during the connection would display 5 bars, now it's 4 or 2, sometimes up to 5. The download speed is still fast enough.

I would be extremely grateful for any help provided because it is very frustrating, especially on a brand new laptop. Please let me know if you need additional information. Thank you.

Hello

I guess maybe it's a hardware problem with the WLAN device, so my best advice, considering that you only had the laptop 3 days, would be to return it to the retailer you bought it and get the machine replaced - by looking at the model number of your machine, I'm guessing that you live in England (so do) and if this is the case You can usually return a machine and be replaced in the first 28 days.

Kind regards

DP - K

Tags: Notebooks

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