Pavilion dv7 & new discs Blu - ray plays not

My laptop is a little older than a year.  A few months ago I bought my first Blu - ray (copyright 2009) movie and it plays well with HP MediaSmart.  A few days ago, I bought my second movie Blu - ray (copyright 2011/2012) and it won't play at all.  "Loading disc, ready to play" messages just keep looping back.  Installed a BIOS update, but made no difference on this issue.  There are two-disc Blu - ray and DVD in the box.  All are pristine, clean, no scratches.  Only the DVD plays.  Checked Support HP for driver updates, but could not give a sense of the descriptions.  I bought the film at the Fred Meyer store in Burlington, WA on April 3, 2012.  The Blu - ray 2009 always plays very well.

Should which driver I?  Or am I missing something else?  Thank you.

Frank

Pavilion dv7 - 4270, Win 7 Home Premium 64 - bit; HP MediaSmart version 4.2.1.4521

Use power DVD10 is free for owners of HP.

FTP://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54746.exe

Save the file on the desktop and install it from there, not in a temporary folder.

After the installation, reboot the laptop and eject the drawer of the DVD/Blu-ray player with the button on the tray itself.

Insert your movie and let DVD10 Power load automatically with the opening DVD10.

What is the name of the movie that will not play?

Tags: Notebooks

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