Pavilion dv7: no internet after resetting the computer

I don't know if I am posting this in the right advice.  I had to do a reset on my Pavilion dv7 laptop, kept my personal files, but now I can't access the Internet.  It shows that I am connected to my wireless network, but I can't go to all the websites that I go into my browser.  I went to Device Manager and went to network adapters.  I can say that the driver works fine and I don't see the warnings or errors on other drivers in Device Manager.  I am at a loss of what to so any help would be appreciated.

Hey @Esoxdiver,

I understand that you are experiencing you encounter some difficulties to connect your laptop in WiFi and I want to help.

Here is a list of steps that solve common problems with wireless connectivity.

First of all, we have a step by step guide to guide you through the process of diagnosis here:
Troubleshooting your wireless network and Internet access

A second option is to try the following steps:
Network power cycle:
1. turn off your laptop.
2. unplug the power to your router.
3. disconnect the power to your modem.
4. wait at least 45 seconds.
5 reconnect the modem and wait for it to come back online.
6 plug in the router and wait for it to come back online.
7. turn on your laptop and test your connection.

Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter / wireless, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.

Reset the TCP/IP settings on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

Reinstall the NIC drivers:
1. download the drivers from here , but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the wireless adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.

Test an Ethernet connection:
Explicit. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

Test another connection:
Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.

If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problems. You can change the operating system with the drop-down menu in the upper right corner of the document.

The above steps are presented by @Great-Christine-Tree

I hope this helps. If so, please hit the Thumbs Up and accept as a Solution.

See you soon,.

TechSurge.

Tags: Notebooks

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