Pavilion G6: HP Pavilion g6 laptop keyboard suddenly doesn't and can't start BIOS

Hello

I have a laptop that had not been booted in perhaps over two years. Startup, it seemed to work OK. In particular, he has no problem with the keyboard. The only thing that could have triggered a problem is that this hard wy wife shut it down by holding the power button. Boot once again the keyboard does not work.

External keyboards work fine. The touchpad works very well. Interestingly, the keyboard function keys work fine for the deactivation or activation WiFi, setting screen brightness or volume, change the display and so on.

There is a prompt when the powers of first system on the effect of something like "press F1 to system information.

The system information screen then loads if you press F1.

This screen then ask something like "press Esc to exit. Sometimes pressing ESC works (especially if I just removed and replaced the battery) and other times it does nothing and I have to use an external keyboard.

This means that I can't enter the BIOS by pressing ESC just lance Windows.

I tried upgrading the BIOS. In Device Manager, everything looks OK, but the keyboard is reported as a PS/2 keyboard that seems a little odd.

Hi @Mark_OB,

Thanks for getting back to me.

As you say what happens before Windows starts, so I did not thing is drivers.

The last number on the document I sent you show how to remove the keyboard and clean it.

Please try and get back to me.

Tags: Notebooks

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