Pavilion G6: upgrade Windows 10 has not stuck on the HP logo

Tried to update 8 victory to win 10. Stuck on the HP logo.  I tried to unplug and and reinstalling the battery (let stand a little and pressed the power button to drain the energy). I tried failed bios, tried to turn on virtualization, all tried restore, startup repair the computer after trying to start several times, restore points are gone, I don't have a CD because HP no longer send them. I don't know what to do with this thing. Help, please.

fixitrod

Hello;

Let me welcome you on the HP forums!

While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!

If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work.

What will work restores your computer to its original factory state using HP recovery media.

It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

If HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good luck

Tags: Notebooks

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