Pavilion g6: Windows 8 Locked Up

I work on a Pavilion g6 notebook for a friend and need help.  When the computer starts, it reaches the Windows startup screen and the points that form a circle.  It won't go any further.  Points continue.  No matter what I do, it's what's happening.  She did not a recovery of the DVD set.  We tried to use the recovery partition.  It does not start any recovery utility.

I want to try to reload Windows, but I don't know what version.  I suspect that it is Windows 8 Home Premium, 64-bit.  If anyone at HP can confirm that?  The product key is nestled in the BIOS?  Can I download an evaluation version of Microsoft and it will pick up the key automatically?

Thanks for any help,

WM

HP is pathetic.  Because I need the computer to the top immediately, and it costs $47.50 for a set of recovery disks that will happen next week, I bought a copy of Windows for $99.  I would have Windows 7 except HP has ALL the drivers for this OS even if they exist on manufacturer sites if you are patient enough to find the hardware id and guess what?  HP is not a set of drivers for Windows 8.1 Although it is listed as an operating system supported.  There were 5 features that I had to dig up on mine.   Thanks for nothing guys.  Next time I will recommend a .

Tags: Notebooks

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