Pavilion G7 2005 - sd: gray screen, no recovery

Similar Questions

• Blank gray screen on wake?

  So I am using this Mac mini (late 2014, 2.6 GHz Core i5, 8 GB memory, 1 TB HDD, OS X El Capitan 10.11.6) for almost a year now and I'm having a serious problem with waking up from his sleep recently. If I let him sleep long enough, I get a gray screen on wake. No progress bar or the other and it can go up to a half hour without doing anything. I turned off the Hibernate using pmset just in case, and the problem is still happening. Happen 3 - 4 times so far.

  Moreover, some of the keys on the gray screen gives an error sound system. I don't know if this means that it is a problem with OS X or not, but I'll bet it is, as I ran Apple Diagnostics and it showed that there are no are no hardware problem. I'm really confused now. Has anyone else experienced this?

  -Try resetting the SMC and NVRAM/PRAM (it seems you've done one of them already)

  MacIntel: Reset of the controller (SMC) system management

  https://support.Apple.com/en-us/HT201295

  Subject of memory NVRAM and PRAM

  https://support.Apple.com/en-us/HT204063

  -Try to start safe mode

  OS x: what is Safe Boot, Safe Mode?

  https://support.Apple.com/en-us/HT201262

  -Start to recovery and repair the startup disk

  OS X: on OS X Recovery - Apple Support

  https://support.Apple.com/en-us/HT201314

  -If it is repairable reinstall the OSX

  How to reinstall OS X on your Mac - Apple Support

  https://support.Apple.com/en-us/HT204904

  -If you do not have a backup using disk utility to restore the internal drive to an external drive, so that you can try to recover the data.

  Format the boot disk and then do a fresh install of Mac OS x

• Only get a gray screen after upgrade of El Capitan. What can I do?

  I tried to install an upgrade, but only now have a gray screen.  The installation seems to have stopped half way through.

  Please take each of these steps that you have not already tried it. Some of them are not applicable to your model or your situation. Stop when the problem is resolved.

  To restart a computer is not responding, press and hold the power button for a few seconds until the unit turns off, then release, wait a few seconds and press again briefly.

  Step 1

  The first step to respond to a startup failure is to secure data. If you want to keep the contents of the boot drive and you have not already at least a current backup, you should try to back up now, before we do anything else. It may or may not be possible. If you don't care the data changed since the last backup, you can skip this step.

  There are several ways to back up a Mac that is unable to boot. You need an external hard drive to store backup data.

  a. starting the partition recovery or an hour Local Machine backup volume (button option key at startup). When the OS X Utilities appears, launch disk utility and follow the instructions in this article to support. You'll be 'restoration' the boot on the backup volume volume.

  (b) If step 1 fails due to disk errors, and no other Mac is available, then you may be able to save some of your files by copying them in the Finder. If you already have an external hard drive with OS X installed, the start of it. Otherwise, if you have access to the Internet, follow the instructions on this page to prepare the external hard drive and install OS X on it. You will use the installation program of recovery, rather than download it from the App Store.

  c. If you have access to a Mac, and it work and have both the non-working Mac FireWire ports or stroke, start the Mac non-working in target disk mode. Work Mac to copy the data to another drive. This technique will not work with USB, Ethernet, Wi - Fi or Bluetooth.

  d. If the internal drive of the non-working Mac is replaceable by the user, remove it and climb into a docking station that is pregnant or an external drive. Use another Mac to copy the data.

  Step 2

  If you have booted from an external drive, make sure that the internal boot volume is selected in the pane of the system preferences Startup disk.

  Start in safe mode. Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. If you do not see the words "Safe Boot" in the start screen, you did not start in safe mode. Ask for additional instructions.

  Safe mode is much slower to boot and run as normal, and some things don't work at all, including the networks without wire on some Macs.

  The login screen is displayed even if you normally connect automatically. You must know the password for the connection to connect. If you have forgotten the password, you will have to reset it before you begin.

  If the startup progress bar gets stuck for more than a few minutes, or the system stops automatically when the progress bar appears, the boot volume is corrupted and the player is probably defective. In this case, go to step 9. If you have another problem with the player, replace it immediately.

  If you can start and log in in safe mode, empty the trash and then open the window of info on the boot volume ("Macintosh HD", unless you have given it a different name.) Make sure you have at least 9 GB of space available, as shown in the window. If you do not, copy as many files as necessary on another volume (not another folder on the same volume) and delete the originals. Deletion is not complete until you empty the trash again. This, until the space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)

  If the boot process hangs again, the problem is probably caused by third-party software you have installed. Ask for additional instructions.

  Step 3

  If the startup process stops at a gray screen together with a mobile cursor, then the logon dialog box may be active but not visible because of a bug. You may be able to connect by using the arrow keys or the cursor to select the password field and type your password as usual.

  Step 4

  Case of failure of step 3, the boot volume can be complete. If you saw previously implemented guard space drive is low, it is certainly the case. You might be able to start in safe mode , even if you cannot boot normally. Otherwise, boot from an external hard drive, or well technology for step 1b, 1 c or 1 d allows to mount the internal drive and delete some files. According to the documentation from Apple, you need at least 9 GB of free space on the boot (as shown in the Infolog) for normal operation volume.

  Step 5

  If a Mac desktop (without the built-in keyboard) crashes on a gray screen together with a mobile cursor, the keyboard may not be recognized. Hold down the button on the side of a wireless Apple keyboard to make it discoverable. If need be, replace or recharge the batteries. If you use a USB keyboard connected to a hub, connect it to a built-in port.

  Step 6

  Sometimes, a startup failure can be solved by resetting the NVRAM.

  Step 7

  If there is an integrated optical drive, a disk may be stuck in there. Follow these instructions to remove it.

  Step 8

  Press and hold the power button until the unit turns off. Disconnect all devices wired except those needed to start and remove all aftermarket expansion cards. Use another keyboard and/or mouse, if these devices are wired. If you can start now, one of the devices that you disconnected, or a combination of both, the origin of the problem. Discover that it is a process of elimination.

  Step 9

  Launch the utility disk in recovery mode (see step 1). Select the boot volume, and then run the repair disk. If problems are found, repeat until that clear. If disk utility reports that the volume is not repairable, the drive is defective and must be replaced. You can choose to tolerate such malfunction in the reader's life. In this case, delete the volume and restore it from a backup. If the same thing happens again, replace the drive immediately.

  It is one of the rare situations where you must also run repair permissions, ignoring the erroneous warnings, that it can produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.

  Step 10

  If the boot device is an aftermarket SSD, it may have an update and/or a forced "garbage collection". Instructions how to do this with a Crucial SSD of brand have been posted here. Some of these instructions may apply to other brands of SSDS, but you should check with the technical support of the provider.

  Step 11

  Reinstall the OS. If the Mac has upgraded an earlier version of Mac OS X, you need the Apple ID and password used to upgrade.

  Step 12

  Do as in step 11, but this time clear the disk utility boot volume before installing. The system should automatically restart in The Migration Wizard. Follow the prompts to transfer data from one Time Machine or another backup.

  Step 13

  This step applies only to models that have a battery logic-board ("PRAM"): all of the Mac Pro, MacBook with a removable main battery and a few others (models not updated). A flat battery logic-board may cause a boot failure. In general the failure will be preceded by the loss of the system and boot disk clock settings. Refer to the user manual for replacement instructions. You may need to take the machine to a provider of services to have to replace the battery.

  Step 14

  If you get this far, you probably deal a hardware failure. An appointment of 'Genius' to an Apple Store, or select another authorized service provider.

• Gray screen at startup

  My computer seems to hang because the screen went black. I had to do a hard reboot by using the power button. What I get is a grey screen with a cursor.

  I tried to start in safe mode, or at least, I think that I did by holding down the SHIFT key while starting to but still the gray screen.

  Anything else, otherwise I can try?

  Thank you

  Reboot into recovery now command-r and run disk utility to repair the hard drive. If it still does not start, try to reinstall OS X.

• Gray screen Toshiba Qosmio x 305

  After was installed in a computer repair store a new video card on a 305 Qosmio, due to problems with a gray screen occurring... I always have problems. Need some advice or solutions please. This has happened now for 2 months and the store of the computer Tech is now scratching his head. The gray screen suddenly occurs generally while I'm on msn talk with nothing running in the background. I have to restart and all is good. Sometimes 4 or 5 times a day or once a week. After spending more than $400.00 on the repair, I have lost confidence in the store

  Do you see the same grey screen on an external monitor?

  Maybe the screen has a problem, or bad drivers are installed, the driver of the webcam needs to update or Windows has to be reinstalled by performing a system recovery.

• Gray screen after starting mbp 2011

  My 2011 Mac book pro can't go beyond the start screen. During an attempted in safe mode, it shows the gray boot screen, with the apple bar and the State, then switches to a completely blank grey screen. I tried to reset the memory nvram and smc, but it made no difference. Right now I'm looking at a gray screen and the fan operates at a high enough rate.

  A month or so, there is no problem, I've upgraded to El Capitan. But last week, I started saw strange problems with the display screen, essentially content spiltting which should have been included to the left of two-inch screen would appear on the right side of the screen.

  I guess I have a hardware problem, but I don't know if there is anything else I can try.

  I also tried the recovery mode to try to restore from a time machine backup, but got stuck at a gray screen too.

  Any guidance would be appreciated.

  Looks almost two questions. One would be the hard drive itself. If you can even not all recovery. The disc is maybe damaged. With regard to the problem of the screen which can be a graphics card problem. If you had access to the operating system, you could install GFX CardStatus. You have another way to start, as an installation disc. For example, you can run the disc to check/repair the disk utilities. You might be able to use single user to start and run a repair. Use the S command to start and when its scrolling does. Enter fsck - fy and click on enter. If you get the system modification to rerun the command until he says OK. Then click on and enter reboot enter.

• Mac Pro 2008 No. Startup Manager Access/Gray screen on startup

  I'm in a difficult situation and hoping a Ninja Mac can give a helping hand.

  Had a RAM issue (is no longer recognized a pair of memory modules in a 2008 Mac Pro, El Capitan), and among the troubleshooting steps, I did a PRAM reset (press / hold down ALT + CMD + P + R during startup) just to see if it could resolve. Unfortunately, the Mac would not start in front of a gray-white screen with a flashing icon of folder/question mark. Returned never me to get there.

  I had read that resetting the PRAM the disc start, among other things, may need to be reset afterwards, and this seems to be the case. Looked this solution and kept diligently press Option key during startup. This time, no folder icon, instead a sensitive cursor, but nothing else. Gray-white screen only, no boot manager to select the startup disk is suitable.

  I also tried the following...

  1. Starting in the Diagnostic Mode... Gray screen.
  2. Restore/recovery... Gray screen.
  3. Reset the SMC... Gray screen.
  4. Enter Safe Mode... Gray screen.

  OS (and apps) on flash PCI cards. All files are on hard disks in the 4-Bay, as well as a player flash remains connected to a (used as a scratch of PS) free SATA port. So I can't really share, but I wonder if I shoot all readers it would require a search for another source?

  I create an El Capitan USB boot (currently copy with createinstallmedia), but don't expect that it will offer what anyone else that its use is based on access to the Startup Manager at startup..., that I can't do. There are the graphics on the screen (missing folder icon, mobile mouse cursor) so can not imagine a video problem.

  Looking forward to enter here.

  Success!

  I created a USB bootable OS X installer using these instructionsand createinstallmedia. After some messing around with the Terminal syntax USB was ready to go. My concern, however, was that the operating instructions required by selecting the drive of the Startup Manager... which I could not access.

  With the USB stick plugged in I started to turned on the Mac while pressing the key OCCUPIED Palestinian territory and this time, the selection screen pops up showing just the USB key for installation of El Capitan. Got that we open and instead of installing I chose Startup Manager in the installation menu bar, took my normal OS drive and rebooted. Back in business, no problems.

  This put aside, although I understood that reset PRAM would also require reselect startup disk, I don't have a hot clue why did not appear the Boot Manager - or any other useful diagnostic. If someone could throw some light here would be appreciated.

• Starting problem with the gray screen on iMac

  Hello everyone

  I'm a bit puzzled with a problem I'm having with my iMac 27 "a model late 2009, bought in early 2010, I had built at the time with 8 GB ram, 2 TB HD and fastest i7 Quad core processor available at the time.

  I'm running El Capitan, and all wise OS is perfectly up to date.

  The other week, after a systematic restart, I have a gray screen and little else.  Another reboot and everything was "normal", so I did not concern me unduly.

  Today, after that the Mac had been idle for a time during a call, the screen fell asleep as usual (I do not SLEEP the computer itself), but during his return and touch the SPACEBAR and key "ESC", the screen remains black.

  So I made a forced shutdown and restart.

  I get the screen gray and normal startup (no other sounds) chime followed by the apple logo and the startup progress bar.  He gets to halfway through the long, and then instead of bring to the top of the login page, it's just going to a gray screen Uni.

  So I restarted in safe mode, OK and ran disk utility a couple of times - at the first crossing, he noted, there a problem with the map of partition which can cause problems starting, but on the second passes and the following, everything has been noted to be OK - and the SMART status of disk has been verified.

  After a reboot - the same question as above - of carillon, gray screen with the apple logo, progress bar and then just a gray screen.  I did another secure boot and re-run of disk utility, rebooted into recovery mode and run disk utility.  And again, no problems reported.

  Another reboot and the issue was always there.

  So this time I rebooted into recovery again mode and downloaded a new installation of El Capitan.

  Unfortunately, there is no set - it is always start on a gray screen after the startup chime, the apple logo and progress bar.

  I have also removed all my account account startup items and disconnected all USB devices.

  I'm a bit lost for what to do next to be honest!

  Is there anything else I can do software wise, at home, or is it time for the repair material re shop perhaps?

  Thank you very much for your words of wisdom and support

  Kind regards

  John... :-)

  John here again: :-)

  Just a quick update which may help to determine what the problem is: I restarted in safe mode, after the reinstallation of the operating system was unable to initialize properly - grey screen again.

  However, as I have a home network, I found that I can not connect on the network with my MacBook Pro to the iMac, see all my files user on the iMac and even copy them across to the MacBook Pro with no problems.

  Everything on the iMac is saved via Time Machine on a Western Digital Firewire HD 3to.

  I also have uncompressed manual 'straight' copies of my music, movies, documents folders, etc, for an old time Capsule, currently acting as a bridge to my ethernet network wireless, and provide additional backup for those critical files - my music for example is ripped 350 odd CD, all legally purchased in ALAC on iTunes on the iMac - which represents a couple of months of work... lol... no way I want to lose that!

  So I'm a bit of a loss.  Disk utility reported no problem with the drive... I can boot into safe mode and recovery, but normal mode 'mode '... I always get the chime, the screen with apple logo and progress of the gray bar, then goes to just a gray screen instead of the login page.

  Help!

  My beloved Einstein had a hiccup!

  All comments appreciated and thanks again - hope this extra info helps

  Kind regards

  John... :-)

• iMac mid 2011, gray screen of death!

  Hi all! (Sorry my spelling Im Danish)

  I have an iMac mid 2011, 2 TB HD, 16 GB of Ram and a video card AMD Radeon HD 6970 M 2 GB. My problem is the gray screen of death! After starting, I see the Apple logo and progress bar. When the progress bar stops, the screen goes gray and stops loading. I tried the following.

  1. Reset the PRAM og MSC
  2. Boot in single-user mode and fsck - fy
  3. Internet starts form Apple Hardware Test - no error at all!
  4. I tried starting in safe mode, I see the logo and progress bar, but it ends with the grey screen of death
  5. Tried to start with only the original RAM
  6. Tried to start without anny perihperal eqiptment (keyboard, mouse, ect.)
  7. Tried to start mode of recovery and a USB stick and an installation DVD, I see the logo and progress bar, but it ends with the grey screen of death
  8. Tried to do an internet restotre of Apple, I see the logo and progress bar, but it ends with the grey screen of death
  9. Began the iMac in target disk mode and got access to another iMac. A ran the disc utilities and first aid, always on the go!
  10. Started the iMac in target disk mode and made a full HARD disk cloth! Make new partitions tree and a clean install of the other iMac. And after that, the iMac problem still won't start!
  11. I can boot from HARD drive of the problem (in the mode of target diks) iMac via another iMac, so I guess the drive in the iMac problem is in working condition
  12. I also assume that the screen (video card) on the iMacis problem at work order due to the fact, that I see the Apple Start logo and progressbar. As well as the Apple Hardware Test run via the Internet (no video error)

  Anny surgestions what to do? My iMac is dead?

  The very best regards Dan

  Although this program has expired may want to investigate on the iMac (27-inch): AMD Radeon 6970 M video card replacement - Apple Support program

• El Capitan does not start after a freeze and a forced, bonded stop on the gray screen

  Hi all

  I have a MacBook Pro 17 "late 2011, 2.4 Ghz, 16 GB RAM with OS X El Capitan installed, the latest version with all the updates." A year ago, I've had my Toshiba HDD replaced by Samsung SSD 250 GB SATA III 850 EVO and the Toshiba disk has been moved to CD using LMP disk Doubler Bay, at the same time, I had my RAM went from 8 GB to 16 GB of RAM, I have now. The OS X El Capitan is installed on the SSD. In this configuration, everything worked well, with absolutely no problem whatsoever. Sometimes, I ran disk utility to check both of my hard drives and no problem.

  Unfortunately yesterday, strange things started going. First of all, I noticed some unusual glitches when you browse the internet with Safari. I'll try to describe the best I can because they lasted about 2 seconds, so I don't recall. In any case, all of a sudden, as if half right of my screen has shifted in the middle of the screen and it was wrong and image around was all damaged or distorted but legible. He'll be back to normal when I switched between applications or revealed the office displays the windows of all running applications.

  It was similar to this (below) but much larger.

  

  Then, I continued my work as if nothing had happened, when all of a sudden my mouse pointer disappeared and the system froze completely. It was just totally frozen, the time was not moving and the computer did not react somehow to the keys I pressed. Unable to do anything, I had to press and hold the power button to turn off the computer. After starting it again once I hear the ringtone, I see the gray Apple logo and the loading bar. When the loading bar reaches about 40%, a coloured horizontal line appears (see photo below), then it subsides quickly followed by a black screen, which is quickly followed by a blank grey screen with no Apple logo or the bar loading, just a gray screen Uni, where I'm stuck. The computer turns off by itself after about 15-30 minutes if I leave it like that on the gray black screen.

  The coloured horizontal line:

  http://i.imgur.com/9rzEyc4.jpg

  I can't start in safe mode or recovery mode.

  I CAN only boot single user mode, Apple Hardware Test mode, the boot (by holding the ALT/OPTION key) Manager and verbose mode. Also, I can start on the Internet recovery mode but once the download is complete, it is stuck on the gray screen (gray screen with the Apple logo WITHOUT horizontal line-online quick clear-online stuck on the gray screen black screen)

  After a lot of googling and reading, that's what I've tried so far:

  -' fsck - fy " in single-user mode

  -running Apple Hardware Test and the Apple Hardware Test extended, both are zero problem

  -Reset PRAM and NVRAM, MSC, several times

  -with the help of this guide: https://www.afp548.com/2015/01/14/when-yosemite-has-fallen-and-it-cant-get-up/ in single-user mode: "rm - rf / Volumes/Macintosh\ HD/private/var/db/BootCache * '

  "rm - rf/Volumes/Macintosh\ HD/Library/Caches/com.apple*"

  "defaults write DSBindTimeout HD/Library/Preferences/com.apple.loginwindow.plist Volumes/Macintosh\ - int 10.

  
  

  -in single-user mode: empty the trash

  -in single-user mode: "sudo purge"

  
  

  -in a single user mode: 'exit' or 'reboot'

  
  

  
  

  However, during my fight, I could successfully arrives at the login screen, log in and use my MacBook for some time, about a half hour before the same thing happens, the mouse disappears and the system to freeze completely. I remember that both times where I was able to get to the login screen, it was after I had been in single user mode and typed 'Quit' or 'reboot'.

  The above colorful horizontal line also appears in the single-user mode when I type "exit" AND I am UNABLE to get to the login screen later (photo below). It just goes to the gray white screen. Those two times when I was able to connect to exit single-user mode, the horizontal line colored is NOT appear in single-user mode.

  The horizontal line colored when you exit single-user mode:

  http://i.imgur.com/0tOVEO6.jpg

  
  

  
  

  Here's what I see in Verbose mode:

  http://imgur.com/LJIRyo

  http://imgur.com/4HF4hvJ

  http://imgur.com/uMdHY5Z

  http://imgur.com/WSswHKK

  MacBook Pro repair for graphics issues outreach program

• prohibitive gray screen, but the start of the option works

  I have a strange here.

  Early 2011 MBP - OSX 10.10.5.

  Everything was fine with the computer, and then all of a sudden the small wheel of death... computer slows down to a stop and then screen black.

  At startup - gray screen, blinking prohibitory sign several times and then begins to my second hard drive installed (I replaced the optical drive with a 2nd hard drive just in case something like that happens... more... that uses optical discs still!).

  I checked the "Startup disk" options in the preferences, then re-selected my SSD as my default player.

  Restart in safe mode... works as expected on the SSD.  Check disk utility, verify and repair permissions, checked the disk and, say, "could not mount the drive" (perhaps something to do with safe mode?).

  Restart again normally - prohibitive flashes and then after a few seconds, it starts as normal.  I checked the disk utility again, checked and repaired permissions, disk verified and no problem with the disk on THE.

  Stop and try again... lightning prohibitive and then after a few seconds, it starts as normal.  I have reset the SMC and the NVRAM.

  Not sure why I get this prohibitive symbol!

  I have restart holding 'option', all disks appear (SSD, HDD, recovery), so I click on SSD and it opens fine.

  Tips for how to start normally (without the prohibitive sign)?

  Thank you

  N

  A few ideas.

  Start - prohibitory signs when OS X starts

• HP Envy 1520t: stuck on the gray screen

  When I start my computer, it is stuck on a gray screen. I can't load anything. Is it possible to fix this? I don't have a windows recovery disk.

  Yes, this has been posted before that.

• Vista won't start! gray screen

  When I start my computer, windows error recovery comes with 2 optoins.
  Start the reboot system (recommended)
  Start windows normally.
  When I click on startup repair "windows loading files", and then black screen for a minute or 2, then a gray screen with message
  "system recovery options" the installed program cannot start. Click ok to turn off the computer...

  I put the boot to boot from the cd/dvd and using a recovery disk, "press any key to start from the cd/dvd.
  then "windows loading files" then it goes to a blue screen with some white thick vertical lines.
  After about 5 minutes or more, the "install windows" screen.
  I enter the language/time andcurrency/keyboard and click Next.
  then repair windows.
  "system recovery options" appears, but there is nothing in the box operating system for me to click to fix?
  "If you do not see your operating system listed, click load drivers to load the drivers from your hard drive or click on the next button... what should I do to reslove this as im going nuts! Please help me.

  (I don't have a vista disc (pre installed on the laptop), I have the recovery disk is one that I downloaded on the net)

  "I would contact the manufacturer of the computer, if under warranty."

  I have alread advises you to contact the manufacturer, as the disc of startup repair does not; which you say Toshiba:

  http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp

  Read the background information:

  How to get Vista recovery Media or the Vista recovery Partition on your computer back to factory settings.

  There is no Vista free download legal available.

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  Ask them if you can also make recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their own way of making recovery disk/s.

  Good luck with Toshiba.

  See you soon.

  Mick Murphy - Microsoft partner

• Gray screen of malware and 'voice' to dial 1 888 to fix the malware? What should I do?

  This morning I opened the email m and there was one that looked like it came from apple... I clicked it and a gray screen appeared with a voice that tells me to call the number 888 a1.  I can't get rid of the email.  Can I get rid of it by stopping?  In the message my access to my hard drive appears and asks me to enter the password etc... I didn't get this because I want to make sure that it does not allow malware to enter my hard drive like that.  Please help me with what I can do.  I have "silenced" the voice and he has declined so that I can continue on...

  See this tip Phony 'technical support' / 'ransomware' popups and web pages

• My MacBook pro want to stay on a gray screen comes on and shuts back

  WWhen I try to cut the MacBook on a gray screen with the logo of apple shows for a few seconds and cut back

  Hi Nighytj, follow the steps in this topic to Support Apple for a Mac that won't turn on. Then let us know.