Pavilion g7: Pavilion g7 "plugged in, not charging."

In general, I keep my laptop plugged into current alternative, whenever I use it and transport mode 'sleep' with the lid closed whenever I'm the take on a trip.  The laptop is 4 years old and the battery is not required to load as it used to, so it's going to go from 100% to 50% when it is dormant for a stay of 6 hours.  I just moved into a new State and left in mode 'sleep' in my laptop for more than 24 hours bag, which (arguably) took the battery up to 0%.  Now that I'm unpacking and save and running, the indicator in the tray system constantly readings "plugged in, not charging" with 8% of battery (but it was 9% yesterday).  However, the laptop turns off immediately every time that I unplug it from the power sector, even with the lid closed mode 'sleep'.  I tried several different outlets and a spare cable load but can not get the battery to start charging.  I know that the battery is old and will need to be replaced, but I suspect it might also be a software failure or sensor because the battery while he was in mode 'sleep' perhaps?  I tried a few other troubleshooting steps online (clean the contacts of the battery and reinstalling it, update drivers to the battery, remove the battery from the Device Manager and reboot) but nothing has fixed.  The laptop still works well on alternating current with the battery removed.  Any ideas to try before giving a shot a spare battery?

Thank you for joining the Forums of HP Support and welcome @jwenskovitch,

I read your post and I understand that you lose the battery while the laptop is in Sleep Mode. You said that your battery can't hold a charge.

Please make sure that there is nothing external, connected to the laptop (other than the AC adapter).

Computer battery life varies, depending on the power management settings, programs running on the computer, the brightness of the screen, the external devices connected to the computer, and other factors. To learn more about how to improve the performance of the battery, please follow the document provided in the hyperlink.

You have whatever it is connected to the laptop?

Have you tried to put the laptop on a power saving mode?

If your laptop battery does not hold a Charge, you can try to troubleshoot the battery to see if it needs to be replaced. Sometimes the battery may need to be re calibrated. There is a document called test and calibrate the battery. You can use the steps in this document to the status of the battery you have and see if there are any suggestions.

To the HP Support Assistant's help is ideal because you can use also HP battery check tool.

Here's the documentation of sleep and hibernation problems . It can help you find why your battery drains in Sleep Mode.

When we came to a resolution, please share what has worked for you with others by marking this post as an acceptable Solution. If you want to show appreciation for my efforts today, please take a second to click the Thumbs Up button below.

If you need assistance, I would be more than happy to continue to help you. Please just re-post with the detailed results of the troubleshooting, your model number (How can I find my model number or product number?) and any other information that you feel may help me to help you best.

Have a great day!

Tags: Notebooks

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