Pavilion mouse does not

Hi - I have a Pavillion DV5-1235DX, and the mouse suddenly stopped working.  I tried a flash drive in the 2 USB ports on the right side of the unit when the mouse is connected and the drive is not recognized in both.  The flash player works in port on the left side of the device, but the mouse is not recognized it.  I tried a new mouse, and it does not, either.  The touchpad works very well.  Any suggestions?

Thank you!

Marlene,

If you have not already done so, try:

  • Put new batteries in the mouse - if they are weak at all, the mouse can suddenly disconnect and confuse the computer.
  • Perform the Hard Reset .  Start the computer and connect

Hard Reset is a reset of the driver; This isn't Windows 8 resetting that installs the operating system.  The procedure to hard reset does not erase your files or it destroys your Windows installation somehow.

 

Why a power reset works to solve some problems:

Hard Reset erases the pilot instructions that generally persist to boot-to-boot.  The computer is forced to go to read all the 'cool' instructions of drivers and software stored on the operating system drive.  The clearing and forcing action see drivers on the disk and software can solve some problems.

Why a power reset does not work:

If the problem is more than a simple tangle, if 'good job' located in the operating system is not good enough - in other words, you need an update, a new driver, or there is a problem that can not be "unraveled", then reset does not work.

If there is an underlying hardware problem power reset will not work.

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