Pavilion Notebook 15-ab289: problem Conectivity Blutooth

Hello

Starting at this (deserted this popular singer UK---> a Dell!

I recently bought the above and have tried to connect my Samsung tablet and mini Bose speakers to laptop via bluetooth. The laptop has b/t and although devices appear in the laptop they arre unable to 'pair' for some unknown, frustrating reason?

When "peer" is selected, the laptop just coils and cannot pair... any ideas on how to fix? I have checked/ticked the 'visible portable make' etc, but no joy so far.

See you soon

Gazz

Other then this laptop seems exceptional two days so far)

HI @GazzH,

Welcome to the HP Forums!

It's a great place to find answers and advice!

You have the best experience in the HP forum, I would like to draw your attention to the HP Guide's Forums:

Learn how to post and much more.

I understand that this is a recent purchase and it works well except that you can't seem to pair up with your Bluetooth devices.

You did all your Windows updates?

Did you run HP Support Assistant helps the acquisition of HP updates?

Here is a link to computers HP - understanding and troubleshooting Bluetooth wireless technology (8.1 Windows, 8, 7, Vista, XP).  Although Windows 10 is not listed the same principles will be applied.

If the problem persists try this to reset the Bluetooth:

Step 1. Go to Device Manager and click on Bluetooth to expand the list
Step 2. Right click on "Bluetooth device" you want
Step 3. Select "update driver software... »
Step 4. Choose "Browse my computer for driver software".
Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" to the list of "manufacturers".
Step 8. Finally select "Standard series via a Bluetooth connection.

While you're in the right click on your Bluetooth device Device Manager, and then select Properties

Click the power management tab.
If "allow this computer to turn off this device to save power" is checked please remove, then click on apply.

If you are unable to connect to a Bluetooth device, try the following:

1. type of step' change device' in Cortana
Step 2. Click on where it says change device installation settings.
Step 3. Select No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click on save changes to save the settings that you select

So, you can try this:

Step 1: Go to Cortana and type "services.msc" and press enter
Step 2: Now find 'Bluetooth Support Service' and double click on it (under the general tab you can change startup automatically if you wish)
Step 3: Now click on Connect tab and type "Local Service" without the quotes, if it is not already displayed
Step 4: Now remove any authorization of passwords the password field blank
Step 5: Click on apply in the lower left corner.
Step 6: Click on the Recovery tab, and make sure it is set to restart the service after the failure of the first and the second and change it if necessary and click on apply.

Please let me know the results.

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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Tags: Notebooks

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