Pavilion p6744y: HP Pavilion p6744y DVD-ROM does not not after installing Windows 10.

I have recently installed Windows 10 on my Pavilion p6744y. Since installation, the DVD-ROM does not work correctly. This worked perfectly before the upgrade of the OS and is the original drive installed by the manufacturer.

Spin discs and the light flashes, but there is no response from the computer. DVD - ROM does not appear in Device Manager and has been confirmed as "ENABLED" in the BIOS Setup screen. All wires and cables are attached and tight.

The HP Support Assistant is installed and confirms that all the drivers and software are up-to-date, like Windows Update.

Microsoft contacted for support and remote access to the PC. They have attempted to install an updated driver, but have been unable to find newer and easier to apply than the drivers already installed drivers. They were unable to solve the problem and advised me to contact HP. Contact HP is not useful because the PC is out of warranty and they expect me to pay for the support.

Help, please. I suspect all that I need is a updated driver to make the DVD - ROM communicable with 10 visible Windows.

I know a little about this stuff, but I'm certainly not a computer "guru". Please keep the simple resposnes with easy to understand by a layman terms.

Thanks for your help!

I FOUND A SOLUTION!

Research in the blogs of support paid off in a big way. A minor registry editing is all it took, and my player works like new!

Here is the solution. My system is Windows 64-bit 10.

Resolution 5: Create a registry subkey
Note to use this method, you must be logged on to Windows as an administrator. If you need help, check that you are an administrator, go tohttp://support.microsoft.com/gp/admin
Important follow the steps described in this section carefully. Serious problems can occur if you modify the registry incorrectly. Before you edit, back up the registry to restore in case of problems.
To create the registry subkey, follow these steps:
Press the Windows logo key + R to open the run. (or right click on the windows down icon to the left)
Type regedit in the run box, and then press ENTER. If you are prompted for an administrator password or a confirmation, type the password, or click on allow
In the navigation pane, locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi
Right-click atapi, point to new, and then click key.
Type Controller0 and press ENTER.
Right-click Controller0, point to new, and then click DWORD(32-bit) value.
Type EnumDevice1 and press ENTER.
Right-click EnumDevice1, click on change...
Type 1 in the value data box, and then click OK.
Exit Registry Editor.

Tags: HP Desktops

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