Pavilion p7-1225: no 'get 10 windows' icon in the status bar

I made sure this computer is up to date on updates, but I still do not have the win10 icon in the system tray.  The Microsoft site says that if all updates have been installed, either my Win 7 OS is not genuine or my hardware is not compatible with Win10.  My Pavilion laptop had the icon above for weeks, but it is prohibited for the office.

Model No.: p7-1225
Product #: QW839AA #ABA
Serial No.: [personal information]
Software update #: 12NA1MRW604 #SABA #DABA
Service ID #: 042-412
PCBRAND: HP

Why this desktop machine would not be able to run Win10?  What can I do now?

Hello

There is a troubleshooting guide complete in this regard on the following link - see the response of Yaqub K.

http://answers.Microsoft.com/en-us/Windows/Forum/windows_10-win_upgrade/i-want-to-reserve-my-free-co...

Kind regards

DP - K

Tags: HP Desktops

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