Pavillion P7-1423w: failure of the motherboard - how can I retrieve the Windows license key?

I bought a refurbished Pavilion p7-1423w a couple of years and a couple of weeks, it's totally dead.  It wouldn't boot on hard drive, CD, DVD, or USB, and I couldn't get into the BIOS.  It was toast.  Thinking that it was the motherboard, I bought as close to the same motherboard came with the computer as possible, hoping it would always start windows.  I replace the motherboard, and after several attempts, I got it to start on Windows.  But then I realized that Winodws was not enabled, so, apparently, that the Windows key has been changed somehow.

My computer came with Windows 8 is installed, and I see that the keys are in the old motherboard BIOS, which is dead.  I tried to recover the old key from the hard drive in Windows.old, but not luck.

HP can provide new keys for me since the death of the motherboard?  The product is no longer under warranty, so it seems that this will cost me $60 to call them.  Is this correct?

Thank you

Tim

Rzgui, welcome to the forum.

The license for Windows on OEM computers is only for the original configuration.  Microsoft will not make available product keys.  You will need to purchase a full copy of Windows.

Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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