payment of 89.00 was supposed to be 7.99 per month. <; account information deleted by the moderator >;
want my payment to 7.99 not one annual plant of 89.00 please adjust payment
You must contact technical support Adobe directly for account payment problems.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
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I was on a chat with (deleted by the moderator) with chat support online, she offered a remote session helps and my computer completely frose. How to reconnect with a file number of session 0187688932 or get any support?
Hi Piotrr30412376,
I recommend to start a new chat session with the team, to do so please click here Contact Customer Care
Sign in with your ID (e-mail address utilized to purchase the product) Adobe - select them exact options below:
Let us know if that helps.
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Try to install portable computer on a new cs6 hearing. original disc was purchased 1.5 upgrade in 2012. Update does not recognize my 1.5 as a 'product calling it '! This happened last time as well. Adobe ID < deleted by the moderator >.
Then please use the Contact Customer Care. If this link does not work then I would recommend using another computer, smartphone or tablet to contact our support team.
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I'm using mac os x version 10.7.4 and I try to update Firefox 3.5.5 version to the latest version. The Firefox icon in my doc still persists and leads me to the old version of Firefox. If it's supposed to happen?
Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:
Note: You can print these steps or consult them in another browser.
- Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
- Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
- Remove the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x 86) \Mozilla Firefox
- Mac: Delete Firefox in the Applications folder.
- Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click on the downloaded Setup file and go through the steps in the installation wizard.
- Once the wizard is completed, click to open Firefox directly after clicking the Finish button.
Please report back to see if this helped you!
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I subscribed once only adobe and one month only... I'm spent info than just a month. It was June, until now Im charged each month. As I was traveling, I was not able to verify my credit card statement, now Im shocked Im charged each month... For me, I ask money back immediately and also quit adobe.
I wanted to use once maybe in January do not forget that I have to pay once again... and even you asked me, the system says that I have to pay... so I skiped
Please make all updates immediately
RDG
Elzbieta juszczak, Poland, my email, are deleted by the moderator >
Go to Adobe Creative Cloud
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
Sheena
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I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud
Hello
I see you have a subscription under the same email as for forums.
The subscription is active, in which case you can't use it: -.
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
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With the new version of firefox I was supposed to have the new design, but is up to having the old man. How can I activate a new?
Click next to the item of help on the top menu, and then deselect menu bar.
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You are using Windows XP, just updated Firefox and the Refresh button is always on the left side. I thought that with Firefox 4, it was supposed to be in the address bar?
You must drag the 'refresh' button and the button 'stop' to the right of the address bar. Then, click "done" and you should be good to go.
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HP OFFICE JET ALL IN ONE 5610 X 1
I bought online the wrong ink cartridge I bought #57. Was supposed to be #22. The cartridge fits, but I get an error message indicating a bad cartridge. Is there a way to bypass it and continue to use the #57. I can't return the #57 cartridge.
Thank you
I'm not afraid,
The Officejet 5610 accept only the black cartridge 56 or 27 and 22 tricolor cartridge.
57 ink cartridge is designed for other models and not the 5610:
http://h10060.www1.HP.com/pageyield/en-019/yields/OJAIO5600_page.html?cCode=us
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My computer was supposed to come with upgrade of windows 8
About a year ago, I got a new computer and it was supposed to come with windows 8 now I tried to use windows 7 and I did it, but now I want to improve how the upgrade it was supposed to come with
Hello
Too late now. This offer from Microsoft and computer vendors is now lapsed/expired. The offer only for machines
Buy between
August 17, 2012-February 2, 2013Online submission period
October 26, 2012 to March 31, 2013Kind regards.
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I bought my laptop in 2009 and have the paperwork. Was supposed to receive and be upgraded to winndsows 7 but never received this notification and have always Yes paperwork to prove it. It was just 3 months before windows 7 came out.
Sorry, the offer ended two years ago. The free upgrade was offered from the manufacturer of the computer.
I heard that if you buy Vista you get a copy of Windows 7 free
The Windows 7 upgrade Option is available through participating PC manufacturers on some PC and Microsoft on any purchase of packaged product Windows Vista. The Windows 7 upgrade Option applies to Windows Vista Home Premium, Business and Ultimate editions. Your upgrade to Windows 7 will be the comparable version: so you will get either Windows 7 Home Premium, Windows 7 Professional (upgrade to Windows Vista Business) or Windows 7 Ultimate, respectively. The Windows 7 upgrade Option program works on June 26, 2009 through January 31, 2010. Manufacturers can choose to offer the option for a shorter period on the details of their PCs. offer, price, and delivery upgrade methods will vary. -
Photoshop CC was supposed to be able to use without an internet connection if I worked online at least once a month...
I tried to work offline at home after working online for a while. The sign came and wrote
«No Internet connection / - and the options have been - try again or continue offline "and I could not work no prob. by choosing «continue in offline mode»
However, I've used photoshop for a few hours yesterday and I brought my laptop home from my photographer friend to share the work of editing... and I couldn't open Photoshop.
"The network is not connected TRYagain.
It was the only option, does not allow me to continue offline...
You have an idea why I couldn't?
An Internet connection is required the first time you install and your creative Cloud of license applications.
You can use the applications in offline mode, but must be online from time to time to validate your software licenses. Please see this link for more details: CC help | Creative cloud / Common Questions
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while I was buying a plan for adobe photoshop, I received a Message that the payment was made. However, the site is still showing "confirming membership" and I have received no email
CC Adobe license can be activated on 2 machines using the same Adobe ID.
Reference: licenses and terms of use | Adobe
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I had a membership to the school for free. It was supposed to be for one year, but I extended my graduation year. Is it possible to get scopes members?
You should talk to the school if the subscription is through them. Probably, you won't be able to extend to yourself as a different account.
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Cinema 4 d Lite - which was supposed to come with AE CC - where can I download it?
I was under the impression that Cinema 4 d Lite was supposed to come with AfterEffects CC - it is the case, and if so, where can I find download to install it?
Thank you.
It is already installed. Call you it by creating a new C4D file under Layer--> New... or by importing an existing of the C4D file. If this does not work, something is bad, but without some decent info on your system and the exact versions that nobody can tell you anything.
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