PC cannot read the recovery disk

I just got got off the phone with Dell and they can't help me! My computer can not find drive recovery for MS Office Home & Student Edition When I insert it. They told me to contact MS and they could help... Any ideas on what I can do, or how to actually contact MS?

Office H & S is not provided in a recovery disc from MS, but only as an installation disc, if you can not browse the cd drive to explore and double-click the Setup file to start the process, your disc is damaged or your CD-ROM drive is defective.

If the drive is faulty and that it is a commercial version, then http://support.microsoft.com/default.aspx?scid=kb;en-us;326246

If its oem version provided by Dell, you need to contact Dell

Tags: Windows

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