PC crashed and now seems to work windows 10

Original title: crash

my pc has decided to crash and now there appearantly earased all my files. She came back to the top as it was cleaned with origanal one programs. is there anyway to get back them? at the time it was windows 7 but seems to be running windows 10 but I don't really know. at first, I got a notice that I could not access my files and everything I've done on this user would be deleted at logoff to acess the files log and try to log in at a later date.

Hello

Thanks for posting your query in Microsoft Community.

Let me ask you a few questions to understand the question better;

  • Are you saying that 10 Windows has been installed, when you say, ' it was windows 7 but seems to be running windows 10 '?
  • This upgrade has occurred over the last 30 days?

If you say now you see Windows 10, it wasn't an accident but it can be restarted to download and install Windows 10.

This upgrade can occur during the installation of update Windows, and after a few restarts, you now see Windows 10. If you are unable to view your files, it could be possible that these files are stored in the Windows.old folder in the C: drive.

Press the Windows key + E or click File Explorer icon in the taskbar

Click on This PC , and then double-click Drive C:

You should be able to see the Windows.old folder, double click on it and click on users

Double-click the user name you think you got the data into it

Navigate to the folder to check if you are able to view your data

If so, you can copy your data from the Windows.old folder to where you want to save

If you think that you do not want Windows 10 and this upgrade which has passed in the last 30 days, you can go back to a previous version of Windows that has Windows 7 through the process below.

Type parameters in the search bar and click on it

Click update and recovery > recovery > back to the previous operating system

Note: If this upgrade that has spent more than 30 days ago, you may not be able to recover your data or return to the previous version because the Windows.old folder is automatically deleted after 30 days.

Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

Tags: Windows

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