PC Shut Down has an extra screen that I can't read _ it flashes by in quick
When I stop I noticed that I get an extra screen, it has a black background with white text and a red and blue button at the bottom of the text. My PC stops and starts ok so I don't know what it is and would like to know anf correct it.
I tried to pause the screen but can't, I took a video of it, but I can't read the video resolution. I have look in report and solution of the problem and test run, but nothing showed up.
Can someone help me find a way to pause so I can read it or a way to generate a report to stop I can't take action, or anything else cvan help me.
The help is much appreciated, thank you, Nick.
Hi Nick,
1. did you of recent changes on the computer?
You cannot stop the process of shutdown on the computer.
I suggest that you check to see if the problem persists in safe mode.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
Restart the computer to return to normal mode
Check the observer after return with details and events for the cause.
What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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