PC Win7 will not add the mp4 files to the iTunes library

iTunes will not add .mp4 movies at the library on PC Win7 (v.12.3.1.23).  Movie exact same .mp4 files are able to add in my iMac running iTunes 12, someone else has experienced this problem?

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In some cases with 64-bit systems, you may need to install the version of iTunes for Windows (64-bit-for older video cards) and QuickTime to enable iTunes work with videos. 32-bit users must install QuickTime.

TT2

Tags: iTunes

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