PC Windows Vista stops unexpectedly. Sometimes several times a day and sometimes not at all.

My Windows Vista PC completely stops unexpectedly and without warning. Sometimes several times a day and sometimes not at all. When I turn it back on, sometimes I have a blue screen that tells me that the PC has experienced an unexpected shutdown and communicate with my local technician. However when turning on, I am always able to return to my office. My anti-virus support told me that it is not related to a virus. Help!

It is likely some equipment or device driver issue (although we can not entrierly a problem of software).  I need a lot more information on this blue screen - EXACTLY what it says Word for Word with all the codes.  Read the messages and follow the procedures established by the MVP of the spirit in the following thread on the Blue Screen of Death.  They should help you solve your problem. http://social.answers.Microsoft.com/forums/en-us/vistahardware/thread/8cd8362e-7d06-46FB-afd7-84d54b6a8ea7  I know it's long but a blue screen problems problem may take some time because there are so many different causes and we must find the right to try to identify the problem and then find a way to fix it.  One of the elements in his post is a method to prevent the system to reboot when a blue screen if you have the time to copy the information.  If the system is not turned off, but the screen does not stay up long, press prtscrn to copy the screen, then when the system boots to open Microsoft Paint, click on the Open box and click Ctrl + V to paste here you have plenty of time to copy the information and post it here so we can look at.  Do not forget to include EVERYTHING - it is unclear what could be of crucial importance.

I repeat the procedures in the messages of the spirit in the link above - just follow them and answer back here with the results.  Want to make interim reports before the end of the stteps is perfectly OK - in fact, I suggest you do that so I can help guide you and maybe eliminate some of the steps because they will provide no information, that we don't already know (or will not solve the problem because of the information that we already know.

A question, is your so hot PC anywhere on it that if you hold your hand on it, you will need to detach due to heat?  Overheating is a common cause of this type of problem.  Check that the fan doesn't work and all intake and exhaust ports are clean of dust, lint, or any other obstacle.  If this is a desktop computer, remove the cover and clean the entire interior to remove dust and lint and anything else that doesn't belong.  Make sure you do not loosen or detach the wiring or the accessories cards or RAM chips.  Don't bother if it's a laptop - it's too difficult to get inside to do a proper clean-up - just make sure that the fan is running and that the vents are clear.

I hope this helps.  I look forward to your reply with your comments about what you did to the spirit and procedures for detailed information on the blue screen error.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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