pccamera installation guide 'Wizard' does not guide me through appropriate measures.

pccamera new wont install on my acer. I plugged the USB on the front and the stereo plug... the only thing that comes on is the logo page. I also installed the mini disc.

Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

Hi Blkswan59,

  • Have you tried plugging the webcam to another USB port to see if it works?
  • What is the brand and the model number of the Webcam?
  • You have security software installed on the computer?

However, you can try to connect the webcam to another USB port on the back of the computer and check if it was detected and installs the driver.

You can also access the Device Manager and check if there are errors for the webcam and after the error return device.

http://Windows.Microsoft.com/en-us/Windows-Vista/open-Device-Manager

You can also try uninstalling the drivers and the software of the webcam programs and functionality and Device Manager. Unplug the webcam to the computer. Later, download the latest drivers and install. Restart the computer and try to plug the webcam and check if it works.

Access the link below and follow the steps to uninstall the drivers and programs to monitor programs and features:

http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program

You can also contact the manufacturer of webcam support to check if you need to install any other drivers or updates to get the webcam to work.

I hope this helps. Let us know the result.

Thank you and best regards,

 

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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