peripheral audio Bluetooth does not

Please tell me how to solve the problem of audio device bluetooth does not.

Online help for HP (support through online chat) solved the problem. Thanks to the HP online support.

Tags: Notebooks

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    [Moved from the community centre of Participation]

    Hello

    Please contact Microsoft Community.

    There are several things you can check to make sure that your computer is properly configured to connect to the Bluetooth device.

    Method 1:

    Check if the Bluetooth services are enabled. To do this, follow these steps.
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    d. make sure that the service is set to automatic and started.

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    http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

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    Check out the link and follow the steps in the article:

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    http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

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    What model of wireless network card your laptop there?

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    Maty.

    Hi @Amlan1988,

    Welcome to the HP Forums!

    This is a fantastic place to find answers and information!

    You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

    Learn how to post and more

    I understand that a few days ago you bought the HP 15r249tu and have installed the drivers for a different model and you encounter a problem with your web camera and Bluetooth.

    Here is a link to HP for laptop - 15-r249tu , who has recommended drivers and software for Windows 7, so I'm unusure why you were unable to locate them. Please install drivers and software there is.  The HP Support Assistant asssit you can acquire these.

    Have you run the troubleshooting tool of Windows for the Webcam and Bluetooth?

    If for some reason you are not in Windows 7, as shown, you can change the operating system as Windows 8 and 10 are also included.

    Here is a link to HP laptop, the touch and PC AiO - Webcam troubleshooting (Windows 7) to help the Webcam.

    They can help you with your Bluetooth problem.  HP Notebook PC - troubleshoot Bluetooth.

    If you are still experiencing a problem with your Bluetooth, try the following steps.

    Step 1. Go to Device Manager
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    Step 3. Select "update driver software... »
    Step 4. Choose "Browse my computer for driver software".
    Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.
    Step 6. Select "Ports (COM & LPT)"
    Step 7. Select "Microsoft" to the list of "manufacturers".
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    If you are unable to connect to a Bluetooth device, try the following:

    Step 1. Search for 'Change device' in the start menu in Windows 8.
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    Step 3. Select No, let me choose what to do option.
    Step 4. Check the automatically get the device app option
    Step 5. Click on save changes to save the settings that you select

    So, you can try this

    Step 1: Go to RUN (Windows Logo + R) and type "services.msc" and Enter
    Step 2: Now find 'Bluetooth Support Service' and double click it
    Step 3: Now click on the Log on tab and type "Local Service" without the quotes
    Step 4. Click on "account".
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    Step 6: Below the upper left title should be a hyperlink 'Start' click

    You can also view tab management power and unchecked the box "allow the computer to turn off this device to save power".

    With what is such a recent purchase, you can contact HP support for assistance. They can connect to your computer remotely to help overcome the problems.

    To say thank you for answering please click the icon below thumbs up .

    If do this it provided a solution, please tell people in choosing the solution provided allowing others to locate it more easily.

    Good luck!

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    Hey @Ledbetter92,.

    Driver Audio Conexant is one that is registered in your page of drivers like Audio driver for you. This part is so good.

    Thanks for being patient and following all the steps! I very much appreciate the cooperation while trying to find a solution you did great! I wanted to make sure that I told you.

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    • File name: SP73945
    • Version: F.06
    • Review: has

    Chipset Intel Graphics, camera and Audio Driver Pack

    • File name: SP72830
    • Version: 604.10146.2652.361
    • Review: has

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    • Version: 1.58.0.50

    • Review: has

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