Persistent error message: printer failure

Office Jet Pro 9600

I tried to realign and then clean the print heads. Once this is done, I started to receive an error message "error in the printer: there is a problem with the printer or ink system.» Turn the printer off, then on. If you continue to receive this message, contact HP. »

There is a help button on the bottom of the error message and when I click it, it adds a proposal to put off the printer, unplug the unit and then turn off again, when I do this, I keep getting the above error message.

I'm not sure how to "contact HP" as the support Web page does not appear to be one way to do (other than paid support).

Thanks for any help you can give me.

After checking, I found that the print head should be replaced. The cost of the printhead (from Amazon.com) more than $ 100 (includiong of ink), but a new Officejet 8600 Pro costs less than $100 at a local Office Supply Chain Store. I bought a new and don't have the problem anymore.

Tags: HP Printers

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