Persistent error message: printer failure
Office Jet Pro 9600
I tried to realign and then clean the print heads. Once this is done, I started to receive an error message "error in the printer: there is a problem with the printer or ink system.» Turn the printer off, then on. If you continue to receive this message, contact HP. »
There is a help button on the bottom of the error message and when I click it, it adds a proposal to put off the printer, unplug the unit and then turn off again, when I do this, I keep getting the above error message.
I'm not sure how to "contact HP" as the support Web page does not appear to be one way to do (other than paid support).
Thanks for any help you can give me.
After checking, I found that the print head should be replaced. The cost of the printhead (from Amazon.com) more than $ 100 (includiong of ink), but a new Officejet 8600 Pro costs less than $100 at a local Office Supply Chain Store. I bought a new and don't have the problem anymore.
Tags: HP Printers
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Then click on hardware and sound.
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For telephone assistance from Dell, you can consult the site mentioned below:
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http://support.Microsoft.com/GP/printing_problems
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http://windowshelp.Microsoft.com/Windows/en-us/help/8c11977e-8244-408f-A036-7978a618d7a21033.mspx
Also see the article and check.
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http://support.Microsoft.com/kb/946394
You can also check out the following link and try the steps suggested by Arthur Xie Microsoft, Moderator on Monday, June 1st, 2009 09:39
1. you use an administrator account?
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http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account
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Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think. -
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