Phone after that restart asking for unlock model which I did not and no other choice is given
Hi all
My Compact Z3 phone overheating a lot in the summer in recent days. At one point, it was not to react and not start. So I pressed the yellow button OFF next to the SIM card of nano.
http://support.sonymobile.com/GB/xperiaz3compact/Userguide/resetting-your-device/
After that, the phone has rebooted and he asks me for an unlocking scheme, I had never put forward.
Is not offer me an alternative like Google identification or security issue. And after that bad 5 attempts it told me to wait 30 seconds.
I see that the phone works, I get calls and can see that messages arrive. But I can not unlock the phone!
I tried a hard reset using PC companion, but he complains and says I need to have the screen unlocked to continue!
Similarly, no solution here!
Any help would be greatly appreciated.
Hello
Try this and see if it helps > http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/td-p/9272...
Also, about the repair with PC Companion, proceed this way
Update / fix your phone via PC Companion
Download PC Companion and install it. Do not connect your phone until you are prompted to do so.
Start PC Companion > start Support area > early phone / Tablet software update > select Repair my phone / Tablet > follow the on-screen instructions it shows.
Tags: Sony Phones
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