Phone call from the company that reported that they received our Support for Internet Protocol details for computers.

Is there such a thing as Technical Support for Internet Protocol for computers? I got a call (Friday, September 10, 2010) a business (have the name and number) informing that they received our Support for Internet Protocol details and virus/malicious Trojan horses have been making my computer that caused our Microsoft programs down and they would help solve the problem.  I refused the offer - took the name and number (has managed to find the name/site of the company on the Internet).  The Internet provides support and they would use other companies to communicate with customers to fix their computers.  Either way, we ran a scan on the computer ourselves and found no viruses etc.

Citing Hazr:

Microsoft will never cold call users asking for personal information or gain access to your PC. As much as possible these calls should be reported to your local association of consumer protection agency.

In the United States, you can visit the Web site of the FTC to report issues like these:
http://www.ftc.gov/bcp/edu/pubs/consumer/telemarketing/tel19.shtm

For more information and useful tips on how you can protect yourself against fraud, please visit:
http://www.Microsoft.com/protect/yourself/default.mspx

Cody C
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • I get calls from a company that says they are MS, is - a scam?

    I get calls from a company that says they are Ms.  (last 4 times) they said that my computer reports that I get errors, and they want to use the observer for the team to go into my computer and help me. Is it a scam?

    Hello Margaux.730,

    Yes, it's a scam. Do not give them access to your PC, they will try to steal personal data such as bank details etc. When they call again just tell them you don't have a PC or simply hung up. Never provide personal details or credit card number because they are also after the money too.

    Unless you have a prepaid contract or have opened a support ticket no Microsoft will call you about your PC problems.

    This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

    John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk |  vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

  • I received a phone call from someone claiming that I had a virus

    I received a phone call from the India, claiming I had a virus, and it seems that I do... I followed the steps, they gave me, but I was unable to give them remote access to my computer (IE; take control). I found out because it is a scam.

    As they were unable to access remotely are they still able to access my personal information?

    And will install an antivirus on my computer to get rid of the virus known as I have now?

    Thank you.

    Hello

    Looks like a scam. Please do not hear these calls. If they failed to take control of your computer, then there is no need to worry.

    I suggest that you download, install and run Microsoft Safety Scanner and check if it helps to flush out the virus.

    I would also say that you used your main security software of Microsoft Security Essentials .

  • Received a phone call from a company claiming to represent Microsoft, is - a scam?

    I received a phone call from a company saying they are punished by you and that my hard drive is infected by a polymorphic virus, and that they need to access my hard drive to remedy. Nothing was found when I did a complete analysis. I have mcafee and defender etc... They call at the end of the week, it sounds fishy, is it? Claire

    * original title - sleazy phone call? *

    Hello

    It's a SCAM

    they want the money from you for worthless programs or make identity theft allows you to get even more money and get your internet banking passwords and by obtaining credit card information allows you to download the software of "difficulty" or "test" your computeror installation via remote access

    read this:

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    Microsoft has none of the unsolicited telephone calls to help you fix your computer

    In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

    Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

    Treat all unsolicited sceptically telephone calls. Don't provide personal information.

    If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

    If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

  • Phone call from a company claiming my computer has a virus.

    I received a phone call from a company claiming to be windows saying a virus had hit my computer and I had to follow its procedures to address them.  I refused and said I would call them back, he said to call 2896451510 and that he was in the New Hampshire USA and his name was Ron.  This guy knew my home and then asked me how many girls or boys lived here... that's when I hung up.

    It's a scam.

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  • I just got a phone call from a company who said they demanded on behalf of Windows

    Original title: "I JUST HAD a CALL BY a GENTLEMAN WHO LOOKED THE ACCOUNT THEN TYPE ' EVENT .

    I just got a phone call from a company stating that they were working on behalf of Windows he asked me to turn on then press control and 'R' together - when the dialog box open to type in "EVENTS", I put the phone down - I don't want to be rude, but is this real society - I was unable to call the John company

    Hello John

    Without that society is not authentic. It's all part of a scam to gain access to your pc and steal your personal data.

    Unless you have a pre-paid with Microsoft, support contract they (Microsoft) will never contact you for problems on your PC.

    You did the right thing by hanging up on them. If that happens again, just ignore them.

    This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

    John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

  • Phone calls from the India saying my computer sends messages it has smart software.

    I get phone calls from the India saying that my computer sends messages it has smart software.  Is it a scam?

    Or-
    Next time have an air horn next to your phone and just before giving them a breath
    say "the smart software makes a sound of '...
    Or perhaps softer and say "because I had so many calls that I have."
    asked the FBI/CIA (MI6, or similar) in cooperation with the Government of your
    beautiful country to tap my phone... ».

    .

  • I can't open the documents and photos from the emails that I receive. The Microsoft Essentials antivirus is the problem?

    I can't open the documents and photos from the emails that I receive. The Microsoft Essentials antivirus is the problem? How can I fix it?

    E-mail address is removed from the privacy *.

    Hello, end of file.     PPS Finally today its opening.

    I have incredimail and use ' openoffice.org because I don't have any power point.

    Thank you for your help.

  • Call to access the computer, recently received a phone call from someone saying that my computer has a virus online damage the hard drive.

    Recently received a phone call from a person saying that my computer has a virus online damage the hard drive.  They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it.  Is this a new type of fraud that goes around?

    It is not a new type of fraud, but it IS a scam.  MS does not give that kind of information, and they do not call users.

  • Received a phone call from 1-647-931-5619 saying they were from Microsoft saying that my computer has been infected. Are you peole?

    I received a phone call from 647-931-5619 today saying that Michael was to Microsoft support and they received our computer error messages that have malware and viruses on our computer.  You call people to warn him of this?

    Scam.

    See: http://www.microsoft.com/security/online-privacy/msname.aspx and

    See: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don't be fooled of unsolicited calls. Don't provide personal information.

    Here are some of the organizations that cyber criminals claim to come:

    • Helpdesk Windows
    • Windows repair center
    • Microsoft technical support
    • Microsoft technical support
    • Windows Support Group Technical Department
    • Microsoft Research and Development Team (team of Microsoft R & D)
  • Phone calls from the India

    I keep getting phone calls from a person in India (or a person with an Indian accent) who says that he comes from Windows and there is a problem with my computer.  He calls me by name and asks me to turn on my computer, that I refuse to do.  This looks like a scam to me, given that Windows notifies users of problems with updates on the internet.  In addition, I am on the "do not call" list, but it seems to make no difference.

    What happens here?

    I keep getting phone calls from a person in India (or a person with an Indian accent) who says that he comes from Windows and there is a problem with my computer.  He calls me by name and asks me to turn on my computer, that I refuse to do.  This looks like a scam to me, given that Windows notifies users of problems with updates on the internet.  In addition, I am on the "do not call" list, but it seems to make no difference.

    What happens here?

    Hello

    It is a well known scam.

    Avoid scams that use the name of Microsoft in a fraudulent manner:
    http://www.Microsoft.com/en-GB/security/online-privacy/msName.aspx

    Identity theft | E-mail scams | Privacy online & security | Microsoft:
    http://www.Microsoft.com/security/online-privacy/default.aspx#social-networking

    Virus scams, social engineering:
    http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

    Concerning

  • Phone call from the Windows solution Center

    Original title: help

    I just got a phone call from Windows Solution Center in Los Angeles. They said that my computer is downloaded stuff that he planted. Windows, Microsoft does make calls like this? I hung up on them. If this is true I can get a number to transfer the call.

    On Friday, April 12, 2013 22:27:04 + 0000, kathleencampbell-buckner wrote:

    Original title: help

    I just got a phone call from Windows Solution Center in Los Angeles. They said that my computer is downloaded stuff that he planted. Windows, Microsoft does make calls like this?

    No!

    I hung up on them.

    Good! It's a scam and with various names and phone numbers, a
    It has become very common these days. See
    http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

    In addition to their money get on your part to do anything of any value,
    If you leave them in your computer, which knows what losses they did are
    where confidential information they stole.

    So if you have done so, I highly recommend that you do both of the following
    immediately:

    1 do a clean reinstall of Windows.

    2. change all of your passwords, especially banks or other
    financial sites.

  • Phone call from the Adobe billing department

    I received calls from the 408-454-2934 number, my caller I.D. not stating that it is from San Jose, California. Although Adobe's corporate headquarters is located in San Jose, the phone numbers do not match. After a search fast on google, I found that it could be a scam of collections, the appellant to do pretend to be collections of Adobe to update credit card information. More probably because your payment is late or not can not be processed. If you do not need to update your payment information, on your Adobe account page instead of by phone. I believe that adobe would simply suspend your account until you were able to continue to make payments. Anyone calling for the credit card or other personal information is probably a scam these days. Be careful.

    The telephone number provided by you is not scam, it's a number between our billing service that helps you update the credit card details, if necessary, inform & help if payments are blocked due to any reason.

    Concerning

    Stéphane

  • Make phone call from the mobile application

    Hi, there is a way to initiate a phone call from my mobile application inside. I use FB 4.5, and I want to use the internal mechanisms of phone to be called when the user presses a button. Is this possible? How? Thank you

    Hi Antonio,.

    navigateToURL (new URLRequest ("such:"+clientPhoneNumber));

    Hope that helps,

    Charles

  • Scam phone calls re malware indicating that they are "Microsoft."

    Hello I get a series of scam phone calls indicating that they are of "microsoft" and say that I have a problem with my computer. The numbers on the caller ID of the phone are: 002133333206, 003105999211, 002532362020, 002063971113, 003606339006, 0013212000143 and 001753615204. They also asked me similar question such as if my computer is turned on and that it /she (because sometimes it's a woman's voice and, sometimes, a man's voice) can fix it. I always tell them that I'm not interested in such a way they cling fast to the phone. Can you please review?

    Fake phone calls to technical support

    Such unsolicited telephone calls are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

    Please see:

    http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

    Microsoft does ever not requested for telephone calls of support or security.

    (such persons may use names other than Microsoft as well)

    It's just a technical forum, so we cannot investigate these people. You should contact your local police or the authorities for this.

Maybe you are looking for

  • Magnetic detector

    My locking/unlocking of my ipad air sensor 2 no longer works so I was wondering if there's a failure or the screen in tempered glass protector can cause this. (it covers the camera picture and everything)

  • Cannot press the button of waking sleep

    Recently, I found that the sleep/wake button doesn't spring back after having been pressed. For now, the switch always turn on and turn off the phone.  But I'm worried it will soon stop or start doing its function without my intervention.  This happe

  • Presario CQ42: Admin password

  • Satellite A200 - cannot downgrade the BIOS to v2.40

    Please help me. I bought a brand new toshiba Satellite A200 series laptop with vista home premimum inside. For some reason, I'm not a fan of big vista.So I lowered my XP OS and as I was looking for pilots and all this for XP I saw an update of the Bi

  • Windows loads only in safe mode

    When I start my computer it often only starts in safe mode. everything seems fine until I get the sign on hit enter and then the blue screen appears with the word welcome so the cursor turns right and towers, I stop and start in safe mode, no problem