Phone call from "Windows"? -is it a scam?

Similar Questions

• Phone call from Windows saying I had many junk files - is it a scam?

  I have Windows Vista HP on my laptop.  Last night, I received a phone call from someone who said he was from Windows & my computer is slow because I had so many unnecessary files.  I was skeptical, but he did as he asked, via start > computer > etc, then typed in 'unwanted Prefetch"as indicated by him who brought up a list of files, which many have been marked! Error.  He kept saying: ' Oh my God ' when I told him this topic, but that Windows could help solve this & not to worry.  Guests were about to happen, so I asked if I could remind him.  Wasn't the answer, but he was going to call again on Monday night.  "Are you in India?", I asked.  "No, Oxfordshire, but I'm of the India.".   I again asked her name/number - he said Sam Hoggard and began to give me the - 5210-01865 - number when my phone battery ran out and cut the call.

  I can't find that any info on this situation from the web, so my question is - is this likely to be a real call?  Windows are proactively calls users?

  Hello hklovejoy,

  Thank you for posting and this bring to our attention.  I can assure you that Microsoft DO NOT contact customers by phone this way.  The engineers of the technical support of Microsoft with customers by phone, only time is if the client contacts the help desk first and asks that we call them.  It looks like the command he had run just listed files but just to be on the safe side I am you provide a link to a post in our security and our Forum of privacy that deals to get rid of spyware or malicious software.  I highly recommend that you read and follow the instructions in the Microsoft MVPs.  The scans are free and I invite you to run all 3 they recommend.  Here is the link to this post:

  How to get rid of Spyware/Malware

  Let us know what are the scans.  If they detect viruses or software malware and you need assistance with remove them if please post a reply and let us know.  Make sure that you include the name of the detected virus/malware, error messages Word for word on the screen that you get, and a description of any behaviour of Bazaar that you noted with your computer.

  Keep us informed and, obviously, if this character happens to you call back do not respect its instructions!

  Thank you

  Jack

  Jack
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Received the phone call from support, is this a scam?

  Just got a "phone call from an Indian call center, arguing that my PC send malicious messages. They wanted me to run a Prefetch. I pretended that I he had just had a power cut and could not operate my computer. After asking SEVEN times how he got my ' phone he hung up.

  Just got a "phone call from an Indian call center, arguing that my PC send malicious messages. They wanted me to run a Prefetch. I pretended that I he had just had a power cut and could not operate my computer. After asking SEVEN times how he got my ' phone he hung up.

  I had 4 phone calls during the month. The first, I was late for an appointment, and I had to go. Fortunately, I had time to think and realized it was a scam... Be caught unawares gives them the advantage

  The second, I knew it was a scam. I listened and then never said thank you and hung up.

  During the 4th, I was ready for a little fun. First of all, I unplugged the ethernet from the modem, just to be doubley sure.

  He guided me through his wicked manouevers, and every time I lied I did. When it asked me to press the Microsoft icon to the right of the Ctrl key and 1, I said "I have an Apple on this key". He said 'you have a Mac. I said: 'no, I have Windows to the top. Microsoft icon beside the right Ctrl key. I can get my Mac computer to Windows with these keys. "He said"I'm confused"I answered:"have you not heard of the latest technology. It's called the computer Jekyll and Mr Hyde' at this stage that he hung up.

  The longer you keep him talking, the greatest of his phone bill will be and it loses time to scam someone else.

• Phone call from windows

  I just got a phone call from someone who says that they come from Windows.  They said they received reports of a threat to security for my computer.  Does make sense that Windows would call me?

  It's a scam.

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

• phone call from Windows support center

  I keep getting phone calls from a person with an Indian accent, when I ask what the company he represents, the answer is Microsoft because I do not believe him I close the call and when I do a1471 telephone number is 02538020308. Can anyone help in how to stop these calls

  Hi Norman,

  It's a SCAM! Microsoft does not make that neither have they partners that do and don't they hire contractors or individuals or even to find volunteers to do. There are probably thousands of these companies out there do every day - we get two or three posts like this (or more) each day ask about it. You are lucky who have recognized the scam enough not to be sucked in and eventually identify theft, infections, hacking your computer, convince you to buy software or services you either did not need or that do not really exist at all and all sorts of nefarious stuff. You'd be surprised how much contact us AFTER THAT that they realized they had been duped asking what to do. Don't waste time talking to these people, not give them any personal information it is, don't be fooled by what they can get allows you to see on the computer - in fact, not do anything they suggest on your computer or even to visit Web sites they recommend and for the love of God don't give them access to your computer.

  Microsoft knows this is happening, but with these companies popping up like dandelions, or closing and changing names when discovered and operating mainly from abroad, it would take an army of lawyers to sue each other. They do the best they can, but they are just too many and more added every day. People need to pay attention to these things. They occur not only by telephone, but also by e-mail, instant messaging, mail and all the ways imaginable. Forget not that Microsoft doesn't this and hang up or remove the emails or messages or mail from someone claiming that they do because they know the information on your computer or that you want to get information from you to confirm your account so that it will not be closed and asking you your name of user and password and all sorts of other personal information. Microsoft DO NOT!

  See below for additional information on this topic and what to do and how Microsoft works:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  I'm glad you don't get captured by these crooks and save yourself a big headache. Continue to use the same caution and you should do fine.

  Good luck and best wishes!

  P.S., We do not control the telephone companies and cannot stop it.  You can try calling the local authorities for assistance or maybe even your phone company.

  If you want to report and live in the United States, here are some links that you can try:

  http://www.USA.gov/citizen/topics/Internet_Fraud.shtml

  http://www.ic3.gov/default.aspx   This is the 'big gun' and while the best (like getting the BAU to bring your case to the FBI), they really only focus on major cases. I guess enough complaints to enough people (or the right person or maybe someone actually victims of crime or the company being distorted) on a particular company would make an important case, but frankly don't know how they work or give priority to what they do. Yet, since if they participate they can probably not the best to solve the case, I would include them if I harmed.

  http://www.consumerfraudreporting.org/reporting.php

  http://www.FBI.gov/scams-safety/fraud/internet_fraud

  http://www.fraud.org/info/repoform.htm

  http://www.reportinginternetfraud.com/

• Phone call from Windows Support is authentic?

  I just got a phone call from a man named Philippe de Windows Support. He said that he was receiving reports of errors in my windows and asked me to check Computer Management Applications to find errors. He asked me to remove these errors. I could not remove so he said: if I went to a Web site that he could delete them for me. I refused to let him to the computer via the code and said that I would like to remind him. His number was 02032865123, he said, that it has been supported Windows. He had an Indian accent. It is a call?
  It's my son e-mail account, but it will transmit to me.

  This is HOAX and FAKE for sure. Microsoft will never contact you unless call you them first and ask for help. Microsoft will never know which PC encourage error.

  I suggest you take a look at:

  http://cyberdefend.WordPress.com/2010/05/14/Hello-i-am-from-Microsoft/

  You may report it to your local Department of fight against fraud.

• I got a phone call from 'windows', saying that something was wrong with my computer. SCAM? The next time I uped PC there is something bad--much more slowly, etc..

  About a week or two ago, I received a call from someone who said it was the appeal of WINDOWS.  My PCwas work perfect, but I was told there were problems.

  I did not understand what problems he spoke and asked him if he had the right number.  He did not ask my number when I said that if I

  told him to send me a letterexplaining the problem, if something is wrong. Then, I clung to the top.  Is that what you received no other complaints like that?  The

  next time I used the PC, something is indeed wrong - it is very slow now.  I guess that Microsoft would call, not "windows".  In fact

  I do not believe that Microsoft would call either.  Is that what sounds like someone hacked into my PC or what? Thanks for any help.

  On Wednesday, September 5, 2012 18:56:47 + 0000, MartyZA wrote:

  About a week or two ago, I received a call from someone who said it was the appeal of WINDOWS.  My PCwas work perfect, but I was told there were problems.

  I did not understand what problems he spoke and asked him if he had the right number.  He did not ask my number when I said that if I

  told him to send me a letterexplaining the problem, if something is wrong. Then, I clung to the top.  Is that what you received no other complaints like that?  The

  next time I used the PC, something is indeed wrong - it is very slow now.  I guess that Microsoft would call, not "windows".  In fact

  I do not believe that Microsoft would call either.  Is that what sounds like someone hacked into my PC or what? Thanks for any help.

  It was a scam and your hang up was wise. If you gave him no
  in your computer, he didn't hack it.

  Ken Blake, Microsoft MVP

• Phone calls from windows

  Someone at - he be getting calls from people saying that they are with windows and you click on the Start button and follow their instructions they need or you will lose all computer and all your data?

  The game, October 30, 2014 17:38:03 + 0000, jennifer.gilbert49 wrote:

  Someone at - he be getting calls from people saying that they are with windows and you click on the Start button and follow their instructions they need or you will lose all computer and all your data?

  Yes.
  It's a scam and with all the names and phone numbers, one who has
  become very frequent lately. See
  http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html
  and
  http://www.howtogeek.com/176605/tell-your-relatives-no-Microsoft-wont-call-you-about-your-computer/
  and
  http://www.howtogeek.com/180514/the-%E2%80%9ctech-support%E2%80%9D-scammers-called-Htg-so-we-had-fun-with-them/

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, who knows what they were doing or where
  What confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. after reinstallation of Windows, change all your passwords.
  especially one of the banks or other financial sites.

• Phone call from Windows live

  I receaved a call from someone claiming to be windows live tech support stating my computer was "spamming" malitious information and told to go to "run: inf virus files. What is this role and it is malicious, that it took me to my inf file in windows, but I don't know if he did something malicious to my computer.

  Well, if that's all that's happened, so no damage. If what you say is correct, you don't run anything; simply, you have opened a folder.

  FWIW, no matter what you type after "inf." Try: "inf ggfoj klssop".

• I keep getting phone calls from "windows security" saying I have pirates did someone else shows up.

  they are trying to get used to things bye to help with that, and when I refuse that they say that they will report to the FBI because of "TERRORIST" anyone can shed some light on this thank you very much.

  It's a scam. Just ignore it.

• Phone call from the Windows solution Center

  Original title: help

  I just got a phone call from Windows Solution Center in Los Angeles. They said that my computer is downloaded stuff that he planted. Windows, Microsoft does make calls like this? I hung up on them. If this is true I can get a number to transfer the call.

  On Friday, April 12, 2013 22:27:04 + 0000, kathleencampbell-buckner wrote:

  Original title: help

  I just got a phone call from Windows Solution Center in Los Angeles. They said that my computer is downloaded stuff that he planted. Windows, Microsoft does make calls like this?

  No!

  I hung up on them.

  Good! It's a scam and with various names and phone numbers, a
  It has become very common these days. See
  http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, which knows what losses they did are
  where confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. change all of your passwords, especially banks or other
  financial sites.

• Phone call from a person claiming to be from Microsoft

  Original title: a person with Indian Accent, keeps calling saying he is from Microsoft and needs to enter into my computer, because I have a Virus, is that Microsoft really?

  A person, guard call me on the phone, identifying himself as a Microsoft employee.  He said: I have a Virus and need to access my computer to solve him will call back today.  Microsoft do this?  I have never had this before and have not signed up for what.

  Thank you

  Hi Larry!

  It's definitely a SCAM! Please tell these people to not to phone you again and hang on!

  Please read this: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
  as well as all the answers in this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-security/unsolicited-phone-call-from-windows-representative/4c37c65b-4366-43b5-a0f3-ecd3f57187e2

  See you soon
  Julia

• Urgent request for HELP, received a phone call from GEEKS for PC TO fix my computer, because theres a Trojan horse horse hidden on my Thru Microsoft Windows folders.

  I received a phone call from microsoft technology who wanted to go on my computer & difficulty a Trojan horse, which is on my computers (more than one computer in my house). If I don't get this fixed right away, I could lose my computers & will not work to full capascity as before the Trojan horse was built-in on my computers in the last 10 days. I was very leary about it wanted to check into that first. He said he could remember at an agreed time. So I set up to 22/05/12 at 4:30 pm p.t.. Is it a scam? This should be an international alert to all users of mircosoft for msn & email clients. They would come by phone now. SO WHAT IS GOING ON HERE? !!!

  Hello

  It's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

   

• Someone had a phone call from a crook "Windows Care"?

  Yesterday, on November 4, @ 5:00 p.m. PDT, I received a phone call from a man with an accent who knew my name saying he called "Windows Care" and there was a problem with my computer.  I hung up.

  I wonder if others get these calls in North America.  I read that it was a wave of them earlier in the year in the United Kingdom. How he got my phone number and name? How can protect yourself you?

  JenniferAnne, Victoria BC, CANADA

  It's a scam and the calls are received in Europe and North America we know... probably in Asia and South America also.  Name and telephone number could come from "the directory" or any public documents.  Protect you by doing exactly what you did... you were enough NET determine this was a scam and you have hung up.

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

• I received a phone call from someone claiming to be from Microsoft, it's a scam

  A few hours earlier, I received a phone call from someone claiming to be from Microsoft. TO NUMBER A BLOCKED (no caller ID).  Said that they were receiving messages from my computer it has been infected by a virus. I ran the two Windows Defender and Malwarebytes, and as MANY say that NOTHING malicious was detected.

  Please advise me how to proceed. I asked them to call back tomorrow.

  Thanks in advance,

  PAM

  This is a scam that last for years. Microsoft never does unsolicited phone calls.
   
  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19
   
  
  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft 
   
  
  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
   
  
  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx
   
  
  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers
   
  
  What is a certified Microsoft [or] partner?
  http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html
   
  
  And see this post by bhringer
  http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply