Phone call informs me that my computer is infected with malicious software; it's from Microsoft. Is it?

Similar Questions

• I received 3 phone calls informing me that Windows Defender is hurting my computer and they will refund my money.

  * Original title: Windows Defender

  I received 3 phone calls informing me that Windows Defender is hurting my computer and they will refund my money. He also wants me to turn on my computer... I put him up until I can get the information... is it a hoax?  Thanks for any help...

  Hello

  Windows Defender is the antivirus integrated in Windows 8/8.1/10 and do NOT harm your computer.

  It protects your computer.

  @@@@@@@@@@@@@@@@@@@@@@@@@@

  Here's the advice I give on this type of phone calls:

  It's a scam.

  We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  You are the only person who knows if you gave them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Report phone scams

  • Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.

  • In the United States, use the form of complaint to FTC Assistant.

  • In Canada, the Canadian Centre for fight against fraud can support.

  • In the United Kingdom, you can report the fraud as well as the unsolicited calls.

  See you soon.

• Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  This kind of message is a scam. Do not meet it.

  Force Quit Safari, then restart Safari while holding the SHIFT key.

• I think I got several phony calls claiming that my computer is infected with spyware.

  I think I got several phony calls claiming that my computer is infected with spyware. They said that they were connected with Windows, so I asked if they were Microsoft and they said that no Microsoft would not call me. Wouldn't be a darn good Microsoft. The guy was Indian or Pakistani and wouldn't give me a company name, no matter how many times I asked.

  They said they received reports from my computer it has been infected. The last call I let them go through their process to prove to myself that my computer has been infected. They told me to go to the event viewer, logs of windows, applications and said there will be errors and warnings there.

  It was proof that he was infected and that they wanted to give me their approval to scan my computer so their 'Microsoft engineers' can solve the problem with Windows tools. At this point, after 20 minutes, I denied their access to the computer and hung up that it had no proof that I was worried. One of our friends had the same call on fixing Windows sound, she had an Apple Mac, I would have liked to see their difficulty its version of Windows.

  I have 3 questions for this and they are: -.

  1 can. anyone if your computer is infected using the event viewer?

  2 can they tell if she is infected when the computer has a firewall and is also behind a router with a firewall?

  3. I would be right in thinking that there is another form of the scam fake phone call?

  1. If possible, get the errors or warnings in the event viewer is quite common, but say you have a virus just based on that, it's simply stupid.

  2. they do what is called call cold. They call every phone # in the phone book and say "your computer is infected" even if you do not, Yes, it's a scam and yes they are stupid.

  3. Yes. The only way they would be able to tell if your computer has a virus would be if they had access to it, and if they have BEEN with microsoft, which is not, it would be a breach of privacy.

• I'm operating a windows XP Home Edition with service pack 3. Analysis of essential security of a windows shows that my computer is infected with a virus ' "Trojan horse: back/Alureon.A"»

  In January of this year my computer would freeze, or be very slow in its normal operation. This happened constantly. I tried to verify that my windows update check to be sure that I was getting my automatic updates. I was unable to connect to Windows update, no matter how many times I tried. This never happened before. So, I thought that my inability to connect to verify Microsoft Updates could be related to my computer running at a slow speed and / or gel constantly upward. When the computer froze, the only way to recover was to hit the kill switch and crash the computer. After the reboot, the computer could work normally for a period of minutes and resume again slow down and not to freeze completely upwards. For weeks, a Microsoft Tech person (Kevin) worked with me by e-mail and tried to fix my computer problems. Kevin exerted a lot of patience and accompanied me through a series of steps designed to understand what the problem was and fix it. At the time where we ran a Microsoft Scan (Scan, I believe was the name One) followed by an analysis "HijackThis". Kevin then read the results of analysis and recommended destruction of vast print of HijackThis. This has made some slight improvement to operations. As Kevin has attempted to provide additional assistance, I left for vacation. I came back, I did a scan of Microsoft Essential that determined that my computer is infected with a virus called "Trojan:DOS / Alureon.A.

  How do I rid my computer of this Trojan horse and restore my Microsoft updates and restore normal operation of the system?

  Thanks, Ben

  Run this Alureon is a rootkit . This can restore windowsupdate, once he removes the rootkit

• I received a phone call, they said that my computer would crash. Is my computer at risk?

  THEY HAD ME GO THROUGH A LOT TO TYPE IN THINGS, I DON'T HAVE TO BUY THEIR PRODUCTS.

  Hello

  It's a SCAM

  they want or money on your part for programs without value or make an identity theft on you to get even more money and get your internet banking passwords and credit card by obtaining information allows you to download the software to 'fix' or 'test' for your computer or install via remote access

  read this:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  Microsoft has none of the unsolicited telephone calls to help you fix your computer

  In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

  Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

  Treat all unsolicited sceptically telephone calls. Don't provide personal information.

  If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

  If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

• Microsoft makes personal phone calls to say that you have something wrong with your man

  Microsoft made personal phone calls to someone to inform them that they have a probelum on their cumputer?

  No, they do not.  I hope that you simply hung up before the concerned criminal had useful info from you or you fool by giving access to your PC.

• Why do phone calls telling me that I have a problem with my program

  Please can someone tell me how and why I get phone calls from MICRO/TECH SUPPORT, I have an error on my windows program and when I say my lap top is absent for the service that they simply hang up, IS THIS a SCAM?

  CONCERNING
  DAVID G.

  Fake phone calls to technical support

  Such unsolicited telephone calls are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for telephone calls of support or security.

  (such persons may use names other than Microsoft as well)

• a program has hijacked my windows security and insists on the fact that my computer is infected with many viruses. It has a pop-up that scans and tells me I have to buy their safety program. __

  I warned the company that I don't have wist to buy and they sent me a link to download a removal program. When trying to download windows appears and explains that it is a site known for spyware malicious and dangerous and suggest that I reconsider downloadig.

  the support address is * address email is removed from the privacy *.

  and the program they want to download me is * removed harmful link *.

  any suggestions would be greatly appreciated

  Hello

  See the following message to solve the problem of .exe if necessary once you are sure that the system is clean.

  Try Mode safe mode with networking - repeatedly, press F8 that you start.

  The best two methods allow scanners to run and/or AV.exe out of the way or removing.

  1.
  CTRL SHIFT ESC - task manager OR right click on the taskbar - task manager

  Process tab - complete the process on AV. EXE and continue with the uninstall Guide.

  If necessary use start - computer or Windows Explorer to navigate to

  C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
  necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
  is installed.

  Right-click on it and rename it to ZZMbam.COM (or something different than now), then
  Double-click it and run it like this. You can rename it back later. Do the same with others
  programs as needed. Use this method for other necessary - DO NOT ASSUMER one
  program removes all or that there is no other malware.

  ---------------------------------------------------

  2.
  Another method is to use them:

  Use Process Explorer to "Suspend" the process will not stop

  Then use AutoRuns to delete the malicious program startup items.

  Now use UnLocker to delete the files in the malware.

  You may need to do a file at a time.

  Process Explorer - free
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  AutoRuns - free
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx

  UnLocker - free (do not install the adaware Ebay)
  http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtml

  AV.exe

  ==============================================

  There are MANY varieties of these with many names, but all can be eliminated with the same methods:
  
  Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
  scams to get you to pay for them while they have no advantage at all.

  How to remove all THE varieties of this malware - please read carefully the removal Instructions.
  http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010

  RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
  
  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
  in the regular when windows you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
  UnHackMe execution)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can download
  here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
  It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
  How to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
  Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
  taken (such as the anti-virus software, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Received a phone call telling me that my computer was badley infected with the virus claims to work for co. support related to Windows. Is it a scam?

  Call sounded like it came from a call center in India, the appellant's Indian summer
  Call was pretty hard to understand, but the appellant said that he would send an email. (Nothing received yet)

  In a Word, YES!

  Microsoft won't tell you cold. So keep clear. If a few Anglo-Saxon words of choice or a whistle of the referees them gets the quick line in a bad mood!

  If in the mood, I'll play along to ask questions such as:

  "I need access to a certain segment of memory (maybe x 80000201) in order to redirect RDP to a new server while remaining in full control of the internal system process?

  "The program you requested me to install wonder for your PRODUCT ID to connect to you, what is it?" (It is best, if they are stupid enough to give you, I have them call the police after and report. In fact, tell the world)

  "The four digit code does not feel for me very safe. Can I change? Yes? OK, here's the new code security, fr7B7SWA7ethstU7AQe42CeCThAd33HEdeste4AT8UcReb2U.

• A tech saying they were from Microsoft called today stating that the computer was infected. Is - is this legitimate?

  Mirco soft tech?

  My wife received a call from someone who said they were from mirco soft and said the computer was they infected taked here in running a scan, which means it had the remote control of the computer, they took to a site web that wanted to sell a product to fix any info staff received a disconnected i line my question could they have obtained information from my computer and should I checked it by a technician of service to make sure.

  Jackson DonnaWoods Hello,

  It is a scam.

  Unless you have a contract to support prepaid with Microsoft, Microsoft doesn't call you, email you, or snail mail you about problems with your PC.

  I would certainly follow the advice of John John, because we do not know what happened when your wife has visited the Web site. By the way, I suggest you also change your password, sign in to your office computer and passwords associated with banking online, networking sites etc..

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Received a call from phone scam someone saying my computer is infected with the virus and malware

  original title: support for pc rj

  I recently received a call from someone called Mark of pc rj support and they said that my computer is infected with viruses and malware. Immediately, I hang up and called my computer technician who went to my place and said: my computer is absolutely perfect... This chap Mark said he also is an employee of Microsoft, which I highly doubt. He asked me to download something that my antivirus detected as virus...

  I would like to ask microsoft to focus on this

  Its fake. Ignore it. There are a lot of posts here, saying: it's a scam. And this has nothing to do with Microsoft. And MS (and everyone else) are aware of this

• I get a message that my computer is infected. I want to stop the message from popping up and can't seem to find a way to do it. I'm not savvy computer then

  I need help. Even though I know a lot of bases of the use of the computer, I'm not familiar with a lot of the terminology and procedures. Right now I'm at the office. My boss is absent.  I was using the computer and suddenly it starts to give a message that the computer is infected and some "pop up" continues to appear telling me to pay for some sort of "spyware" protection but I can't pay for it and I just want to stop the pop up from popping up.  It seems that it is just a ploy to get me to buy the "anti-spyware".   I can't even "System Restore" to work.  I just want to stop this "warning" popup to appear.

  Hi LucyMartinez,

  ·         Remember to make changes to the computer, after which the issue started?

  ·         What operating system is installed on the computer?

  It seems that the computer is infected with a virus/malware/spyware. I suggest that scan you antivirus full to make sure that this computer is not infected with virus/malware/spyware.

  Free Windows Live OneCare Safety Scanner

  Try Microsoft Security Essentials

  I hope this helps.

• Get notification that computer is infected with spyware

  I have this red on my computer saying that my computer is infected with spyware and asking me to subscribe how can I get rid of the message of the screen

  * original title - I have this red on my computer saying that my computer is infected with spyware and asking me to subscribe how can I get rid of the message of the screen *.

  Its probably rogue software. Scan it with a virus scanner. Or get Malwarebytes.

  Update, then do a full scan. Whatever it is, tell him to remove it and restart your computer

• Your company has never called a home residence to say that a computer has been infected with malicious malware?

  I just got a phone call from a person stating they are from Microsoft saying that my computer is infected. They asked me to run something and then they gave me a webiste to type. I was very tired and I asked for a phone number and she gave me 1-416-915-3536 or 1-800-500-44600 and ask Christine.

  Is - is this legitimate?

  Please notify.  Thank you... Bernadette

  It is a scam.  Whatever you do, don't let them get close to your computer.  MS does not have that kind of appeal.

  Good luck.