Phone of blackBerry Smartphones do not accept the password

Hello.  I have a torch 9800.  I was texting last night and my password has worked well.  Then all of a sudden I couldn't connect.  I tried the SIM card in an another blackberry and it was fine.  ATT have me try a SIM unlock access code and it changed nothing.  I'm sure it's the phone, but don't know how to fix it.  I am to 8/10 unsuccessful login.   I saw that you can reset if it spends more than 10 (but will lose all your info).  How do reset you?  Thank you!

Mrbarley wrote:

Thanks for the reply.  the prompt only I have is the "password (8/10).  There is no other messages that came, and I know that I have the right password that I use on my blackberry to work as well.

It certainly looks like the user created password locking device... only it will work. It can be a subtle thing to use keyboard... alt, sym, caps, etc. Or the keyboard can be somehow not in the correct state. A batt pull reboot can reset the keyboard to a normal state by default and allows you to enter your password as usual. But, again, be careful... only 2 chances left.

Mrbarley wrote:

I'll try the USB link at home tonight and see if the phone accepts the password via the keyboard of the computer.

As I said, it is only useful if you've done it before... If you have never done before in this way, you know maybe actually not quite what the exact password characters are (according to alt, caps, sym, use etc.).

Mrbarley wrote:

If I have to wipe the phone to use it, it's okay.    Is there a way to reset the phone and set a new password if I don't see not all 10/10 password attempts?

After the failure of 10th, the BB will wipe clean, including the removal of the password. It will be like it was when you first received it... Nice and new, with nothing about all things created by the user at all.

Good luck!

Tags: BlackBerry Smartphones

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