Phones blackBerry Smartphones for employee purchase assistance procedure

What is the procedure of supported equipment if you have a hardware problem with a Z10 purchased through the EPP diagnostic BBVE?  It is not a Z10 unlocked contract, less than a week.  Light sensor is constantly reading 0 Lux.  Don't adjust to darkness or bright ambient.  I have to keep on the brightness maximum because when I walk outside which I guess helps kill the battery quickly.

Other symptoms:

-Occasional software freezes in hub requiring a hard reboot.

-In the back of the unit is warm enough... way hotter than my Torches and the curve previously

-The battery is<20% by="" 2pm="" each="" day. ="" wifi="" and="" network="" on,="" no="" gps,="">< 45="" mins="" talk="" time="" before="" that="">

-App "Battery Doctor" reading 4000V on battery and 200 deg C.

Difficulty in the process.  Thank you people.

Tags: BlackBerry Smartphones

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