Photo Downloader does not see the camera

After making sure my computer and software are all updated, I still see < none detected > when I use the Photo Downloader to download photos from my camera (canonT3i) and the iphone 6. I also tried re-opening bridge in holding down the 'option' key to reset the settings.

any suggestions? I use el capitan - thank you

Hi a bit stained,

We are aware of this problem and you try request of workaround mentioned below.

Open Bridge CC 2015, click file > device and import your images of the iphone device.

Additionally, make sure that you change the mode of the PTP/MTP device in USB mode to mass storage mode and then connect the device to your computer.

Please refer to the article for more information.

Adobe Bridge does not recognize some devices on Mac OS 10.11

Kind regards

Gerard

Tags: Bridge

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