Photo Gallery will not open the zip file

Hi all

Someone sent me an email with 5 photos inside zip file.  I downloaded the attachment and open the file with photo gallery.  I watched all 5 images successfully.  When I tried to turn one of the pictures I noticed the button to rotate the image was gray.  I also noticed that the Photo Gallery menu everything is gray.  I closed the library and tried the process again.  Now all I get is the error response "Photo Gallery can't open this photo or video.  The file format is not supported, or you do not have the latest updates. "I tried to download it from the email once again, but just keep getting the same error response.  I can't open the zip file AT ALL and have no idea what to do.  I also tried Picasa to open the file, but here, the answer is "invalid image".  I'm sorry to say that I'm a novice on the actual technical stuff so go easy on me please :)  Thanks in advance for any help.

Yes, I double click on the file and looked at the pictures.  Now, if I double click on I just get the error message.

=====================================
Double click on a zip file it will open but do not unzip.

Two things to try:

(1) slide the photos out of the file compressed in a new folder.

(2) make a right-click the folder zipped and in the menu... Choose... Extract all.

John Inzer - MS - MVP - Digital Media Experience - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

Tags: Windows

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