Photo HP 6380 all-in-one: hp 6380 is not picking up paper

My printer was printing fine, but on my last print job, it says load paper in the tray.  It has paper, I reinserted even new paper but he won't pick up any paper. I tried to print photo paper then, but he always tells me to load paper.  I tried the recommended reset method and also have cleaned rollers as well.  Nothing seems to work.  I hate to have to buy a new printer that I use quite often the locations of memory stick and new printers do not have this option.  Any ideas?

Hey @Susan11,

Welcome to the HP forums! I hope you enjoy your stay here.

I understand that you are having problems with your Photosmart C6380 do not pick up the paper. I can help with that.

To start make sure the printer is plugged directly into a wall outlet , not a surge protector. Once it's done this document will describe How to troubleshoot problems with your printer collection.

If you have done all the troubleshooting steps in the document, then let's try a factory reset. I will send you the instructions in a message private shortly. If the printer is not again seek book then the printer will need to be replaced.
 
If the printer needs to be replaced, then there are a number of available printers, who accept SD cards.
 
If this resolve that your problems then please let others know by clicking on accept as Solution below my post.

I hope this helps and I hope you have a nice day!

Tags: HP Printers

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