photomart 5520: cannot delete a print job from Quebec City

I noticed that my printer was not print projects. I opened the Quebec and discovered that a draft that I sent to print two nights ago was still in Quebec and had not been printed. I deleted all of the projects that have been sent to the printer today with success. I'm not able to remove this initial project, sent two nights ago, I assume that the origin of the problem. There is a sophisticated method to delete this project and get the printer running again? Thank you

Hello

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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