Photon: Dropped calls and network connectivity problems

I bought my Photon August 18 and he was not long for me first to the problems with network connectivity.

The phone displays signal on the phone, but when you try to call, send text messages or surf the web. Zilch.

A soft reset works every time. I've had some experience with the issue of the "appeal of ghosts", but had no network connectivity so often that he was too much a problem. Restores the soft 3-4 per day.

I took the phone to the Sprint store and they told me that my phone verified and were not hardware problems that may be found. I said at the time on the update of the software of MR5 and was anxious to see how the phone after the update.

I received the update on Wednesday and the phone worked fine. No appeal of ghost, no network connectivity not problems, only dropped the call.

Now, Friday morning, I lost network connectivity despite seeing the strength of the signal and had to perform a soft reset to regain connectivity. My wife and I bought this phone at the same time. She had many calls interrupted before the update and we both experienced after that update eventhough signal showing on the phone is at least two if not more bars.

Is this a known issue? Is it going to be/CAN this be corrected by a software update? Is this phone a lemon and he'll remember?

I LOVE this phone. I don't want to get rid of it, but...

Seriously. It's a phone! Making calls should be the FIRST thing that is done right.

Please, someone, Motorola, reassure me that this isn't a lemon and that network problems are going to be fixed. I CAN wait, but I don't want to get stuck with two phones for $200 that need to be pampered just to be usable.

Thank you

TC

Yes, it turns out that be was a buggy phone. Two stores tested Sprint phone for reception of the signal and they said that it spent; but as said the technician in the second store, the tests they take place the phone in ideal conditions.

The two stores I've visited, said they were ready to replace the phone, but my first visit came just before the MR5 update software while I was willing to wait to see if the update corrects the problem. It didn't, but the replacement of the second store phone works fine with upgrading to MR5 and really no problem.

I'll go ahead and mark this question as a response, but if you experience the same problems of chance complete loss of all network connectivity (Sprint or otherwise), I recommend getting the phone replaced. It is a bad camera.

Oh and the technician at the second store mentioned the network problems. It has been a problem for them, but the most telling proof of the issue of network is random dropped calls. So if from time to time, you lose a call under the conditions of good network signal, it's probably not your phone and Sprint. I have almost that many abandoned calls as of late, so it could have been the wrong phone I had that really amplified the problem... or... Sprint has got some of the bugs in our region.

Thank you for looking in. I hope that your problems are as easy to solve as mine and I hope that you are still within your 30 days so that you get a new replacement.

Best wishes

TC

Tags: Motorola Phones

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