Photoshop CC 2015.5 crashes when you open any file

Hello

Just upgraded to Photoshop 2015.5 Photoshop CC 2015 CC

It crashes when you try to open any file.

The following comes from Windows 10 64-bit Event Viewer Application Error log

Description

Application of vulnerabilities path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Signature of the problem

Problem event name: APPCRASH

Application name: Photoshop.exe

Application version: 17.0.0.88

Application timestamp: 57513821

Fault Module name: intelocl64.dll

Fault Module Version: 3.0.1.10891

Timestamp of Module error: 556d7f9f

Exception code: c0000005

Exception offset: 00000000000433a 3

OS version: 10.0.10586.2.0.0.768.101

Locale ID: 2057

Additional information 1: 7f0f

More information 2: 7f0f023ec13afd94b8f4a68b34f13f91

3 more information: 40b 8

Additional information 4: 40b8a6a888449932af338cad2242ec3a

Additional information about the problem

Bucket ID: ef7a946e119a19e360e855b018cd190d (120502590482)

10 Windows Event Viewer Application logs

120502590482

4

APPCRASH

Not available

0

Photoshop.exe

17.0.0.88

57513821

intelocl64.dll

3.0.1.10891

556d7f9f

c0000005

a 00000000000433, 3

1

a0f880a4-a37d-46f6-9a41-b3d380217c10

0

ef7a946e119a19e360e855b018cd190d

All the drivers are up to date.

Updated creative cloud.

Signed in & cloud Creative

Installed and uninstalled Photoshop

Any help appreciated

Mike Regan

Hi Mike,.

The cause of the accident is intelocl64.dll which is the file to Intel graphics card drivers.

Make sure that your graphics card drivers are updated.

If this does not help, follow these steps:

  • Quit Photoshop
  • Press windows and keys r to open the run window
  • Type w and press enter
  • Open Roaming\Adobe\Adobe Photoshop CC2015.5\Adobe Photoshop CC2015.5 settings
  • Move the sniffer file on desktop and relaunch Photoshop
  • Check that it works fine now

Concerning

Claes

Tags: Photoshop

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