Photoshop Elements has stopped working, the fault module name: ntdll.dll
I use windows 7, PES 9, I went to the application and the newspaper and it is getting the error message:
Name of the failing application: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
The failed module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000005
Offset: 0x0001f8c4
ID of the process failed: 0xca8
Start time of application vulnerabilities: 0x01cd513a0df54fd0
The failing application path: C:\Program Adobe Photoshop Elements 9\PhotoshopElementsEditor.exe
The failed module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 7fee6f40-bd2d-11e1-9d1b-e0cb4eddc8b4
The Organizer works very well but the editor has never worked for me and I just installed a few days ago
Title of the message was edited by: Brett N
Thanks for the info of the newspaper. We have seen cases of this 'ntdll.dll' as the failed module before, see if this Adobe document will help, even if it is for Acrobat:
http://helpx.Adobe.com/Acrobat/KB/Acrobat-8-crashes-error-CITES.html
Ken
Tags: Photoshop
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Photoshop CC 2015 (Norwegian version) will not start. The following message: Adobe Photoshop CC has stopped working. A problem caused the program stopped fungeresom correctly. The program will be closed and you will be notified if a solution is available.
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"Adobe Photoshop Lightroom has stopped working" on the new installation.
Just loaded LR v 6.0 of disk. Whenever pop, 'Adobe Photoshop Lightroom has stopped working' window and the only option is to close the program. I use Windows 10 with Intel HD graphics card. I looked at the Lightroom 6 Preferences.AGPREFS file to disable the graphics card, but the file is empty anyway. I also started the Lightroom.exe with administrator rights. I also reinstalled but I still get the same error message no matter what I do. I tried the demo version of CC of LR and Photoshop and wonder if there is some kind of conflict, although I have uninstalled these before implementing the stand-alone version. Please help as worked on it during the day.
It seems that the graphics driver is at the origin of the crash program.
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"Adobe Photoshop cc has stopped working" when I click on an adjustment layer
I get this message "Adobe Photoshop CC has stopped working".
I've done everything there is on the help site. Still no luck. Here's what happens:
Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black & white adjustment layer, it WORKS? The OTHERS don't.
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Windows 7 Service pack 1
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Avast security
Here are the error codes I got from the event viewer
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
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Hi Craig,.
Please provide a detailed account of your question. You, the efforts are very much appreciated!
I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.
a. you did any important changes made to the computer just before the problem occurred?
b. what fixit did you run, when you say "Run FIXIT"?
You have tried most of the linear troubleshooting, it can be concluded that the question could arise also following a conflict of third-party software that impede the performance of Adobe Photoshop CC. To diagnose the problem, I would suggest trying the following methods and check if the problem persists.
Method 1:
It is possible that the application has not been uninstalled properly and have hampered after the new installation. I suggest to try to start the next fixit and then try to install the program Photoshop CC.
The problems that the programs cannot be installed or uninstalled
If the problem persists, try the following method.
Method 2:
The question could also arise due to a conflict of third-party software, so, I would be as you suggest clean boot of the system once and then try to install the program in a boot environment.
Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
How to perform a clean boot in WindowsIf the problem does not occur in the boot, you can determine which applications and services on the computer is causing this issue.
Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.
Hope this information is useful. Let us know if you need more help, we will be happy to help you.
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You must disable the GPU in the Lightroom preferences.
Open Control Panel > go to Device Manager > look under the graphics card for the graphic card > right click and disable.
Now,.
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Go to Lightroom preferences in the Edit menu
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-Christmas
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