Photoshop Elements Mac 10 continues installation failure - exit Code 7
Photoshop Elements Mac 10 continues installation failure - exit Code 7
I downloaded Photoshop Elements 10 for Mac (no trial, with valid serial number)
Mac OS x 10.7.2, 3.6 GHz Intel Core i5, 16 GB of RAM
I know that the installation package is valid because I installed it on my laptop backup (same Max OSX version) after I have problems with my main desktop and it installed fine. I followed all the instructions on the package such as "reboot my system and install again", and the installation continues to fail with the same message:
Exit code: 7
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 18 (s), 3 WARNING (s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the load of the session {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no connection to upgrade/conflict with it.
WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the load of the session {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no connection to upgrade/conflict with it.
ERROR: DS013: check the integrity of the payload: failed with code 1
-Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0.
ERROR: DF024: unable to preserve the original file to ' / Library/Fonts/BickhamScriptPro-Regular.otf ' error 0 Seq (1519)
ERROR: DW063: ARKDeleteFileCommand of command failed. SEQ (1519)
ERROR: DF023: cannot delete the file "/ Applications/Adobe Photoshop Elements 10 / Support Files/Adobe Photoshop elements Editor.app/Contents/Info.plist. Error 0 Seq (2)
ERROR: DW063: error to reverse the order ARKCopyFileCommand (Seq 2)
ERROR: DF001: could not get the permissions to "/ Applications/Adobe Photoshop Elements 10 / Support Files/Adobe Photoshop elements Editor.app / happy"(Seq 2) ".
ERROR: DW063: error to reverse the order ARKCreateDirectoryCommand (Seq 2)
ERROR: DF001: could not get the permissions to "/ Applications/Adobe Photoshop Elements 10 / Support Files/Adobe Photoshop elements"(Seq 2) Editor.app "»
ERROR: DW063: error to reverse the order ARKCreateDirectoryCommand (Seq 2)
ERROR: DF001: could not get the permissions of "/ Applications / Adobe Photoshop Elements 10/taking care of files"(Seq 2) ".
ERROR: DW063: error to reverse the order ARKCreateDirectoryCommand (Seq 2)
ERROR: DF015: cannot delete the symlink "/ Applications / Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1) ".
ERROR: DW063: error to reverse the order ARKCopySymlinkCommand (Seq 1)
ERROR: DF001: could not get the permissions to "/ Applications/Adobe Photoshop Elements 10"(Seq 1) ".
ERROR: DW063: error to reverse the order ARKCreateDirectoryCommand (Seq 1)
WARNING: DW036: payload cannot be installed due to the failure of the operation dependent
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050:-Adobe Photoshop Elements 10: due to a lack of Language Pack installation
ERROR: DW050:-Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: installation failed
-------------------------------------------------------------------------------------
Suggestions? Thank you.
Problem solved with the help of the Adobe Support (Mercer). My problem had been seen in another machine, there are empty folders in the folder fonts (hard > library > fonts) that the installer could not reconcile or remove, hanging near the top of the installer.
My challenge has been to delete the following empty folders in the folder of fonts:
AdobeMingStd - Light .otf
BickhamScriptPro-Regular
KozMinPro-Regular
MyriadPro - BoldCond.otf
TektonPro - BoldCond.otf
And then rerun the installation program (remember to empty the trash).
My advice would be to first read the Setup log and search for the names of the fonts files that could not be resolved, then dump those. Another way would be to export all empty folders in the folder fonts, empty the trash, and then re-Sun of the installer.
Tags: Photoshop
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